Student Success Coach

Exciting Opportunity! 

Position Summary:  The Student Success Coach is committed and dedicated to providing the highest levels of service to students; this includes both campus-based students and online students.  This position serves as the primary point of contact for the assigned cohort of students throughout the student lifecycle. The Student Success Coach is responsible for promoting student success through personalized, proactive, and responsive support and advocacy, as well as providing prompt problem resolution.

Position Responsibilities: 

• Assist the Dean of Student Success with maintaining a written retention plan that meets the benchmarks and goals established in the annual budget.
• Collaborates with other departments and functional areas to deliver an optimal student experience from enrollment through graduation.
• Engages students through a variety of communication channels which may include synchronous video, inbound student calls, email/text/chat, and proactive outreach to students.
• Achieve attrition and persistence goals.
• Forge meaningful partnerships/relationships with various community agencies and external stakeholders to connect with and support students
• Maintain a comprehensive listing of off-campus referral services and points of contact.
• Assist students in obtaining information, contact, and resolution in the areas such as childcare, transportation, housing, financial investment, protective and legal aid services, and referral to community agencies.
• Proactively identify, monitor and created specific and directed intervention plans for at-risk students.
• Prepare for and participate in regular retention meetings.
• Meet individually and in small groups with students as needed.
• Coordinate and participate in orientation for new students.
• Coordinate and participate in graduation.
• Implement and coordinate campus student activities.
• Maintain a thorough knowledge of the school catalog and institution polices and best practices.
• Serve as proctor for entrance assessment.
• Other duties as required.

Education:

• Bachelor’s degree required

Experience:

• Minimum of two years’ experience working directly with students in a higher education environment.
• Experience working with online students in a higher education environment is preferred.
• Prior experience working with Canvas and/or CampusNexus preferred.

Competencies: 

• Project a professional image and provide outstanding customer services
• Keep commitments, meet deadlines, and achieve demanding results
• Ability to work independently as well as function as part of a team
• Organize and execute around multiple priorities
• Communicate effectively, both orally and in writing
• Cooperate and collaborate as a member of a team
• Use Microsoft Word, Excel, and PowerPoint to prepare and maintain records, correspondence, reports, and other data
• Ability to work a variety of hours including evenings and weekends

Physical and Mental Requirements:

Physical Requirements:  This job requires normal physical mobility, including the ability to sit and stand for extended periods of time, reach with hands and arms, talk and hear.  Normal hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp and lift up to 40 pounds, is also required.

Mental Requirements:  This job requires the ability to read, recall, write and understand information.  This job also requires the ability to work under moderate pressure and to manage multiple tasks concurrently.

Environment:  This job is normally performed in a clean, well-lighted, heated and cooled office area/classroom

Note:

The purpose of this job description is to document the major responsibilities and duties normally required of this position.  This job description in no way states or implies that these are the only responsibilities or duties to be performed by incumbents.  Associates are expected to follow all job related instructions and perform any other duties assigned by their supervisor(s).

The Company is an equal opportunity employer and does not discriminate with regard to employment, promotion, pay or place of work because of race, religion, national origin, sex, sexual orientation, disability or age.  Employment with the Company does not constitute a contract for any specific period of time and any associate is free to resign at any time, with or without a reason, just as the Company may end an associate’s employment at any time, with or without a reason.  The Company will, in compliance with the ADA, accommodate essential job functions whenever feasible.