What are the responsibilities and job description for the Dayshift Public Safety Dispatcher position at Hurricane Harbor Splashtown?
Overview:
Responsibilities:
Qualifications:
The Public Safety Dispatcher serves as the central communication hub for park safety operations, responsible for monitoring cameras, dispatching personnel, coordinating responses, and maintaining accurate incident records to ensure a safe and secure environment for both guests and employees.
Responsibilities:
- Monitor all utilized safety department systems, including but not limited to 24/7 CAD Software, DSS CCTV software, and other camera programs.
- Dispatch all Safety, EMS, and Security units to incidents, alarms, and service calls efficiently and accurately
- Maintain clear radio and phone communication with officers in the field, park management, and outside emergency agencies
- Utilize CAD software to log incidents and activities that officers are dispatched to and maintain accurate notes and comments
- Coordinate emergency responses, including medical incidents, evacuations, and severe weather notifications.
- Communicate important safety and operational information to park departments.
- Support the Public Safety leadership team with administrative tasks and report preparation.
- Uphold confidentiality and adhere to company policies and procedures.
Qualifications:
- High School Diploma or equivalent required
- Must be a minimum of 18 years of age
- Must be customer service oriented, friendly, and work with other departments
- Must be able to obtain a Texas Department of Public Safety License within 30 days of hire
Preferred Experience
- Prior experience in public safety, security, or emergency dispatch.
- Knowledge of radio communication protocols and emergency response procedures.
- Background in guest service or high-volume public venues.
- Training or certification in CPR, First Aid, or emergency communications.