01AA: Logistics Analyst I

Job Title: Retail Logistics Analyst I (GSA Retail Support Associate)
Location: Quantico, VA
Company: HCI | Integrated Solutions
Clearance Requirement: Favorable Entry on Duty (EOD) determination required

Position Overview:
HCI | Integrated Solutions is seeking a Retail Logistics Analyst I to support daily operations at a GSA retail location. This role involves providing direct customer service, managing sales transactions, processing orders, and maintaining retail inventory accuracy using GSA’s Point-of-Sale (POS) system. The ideal candidate has a strong background in logistics or retail operations, excellent organizational skills, and the ability to work independently in a government retail environment.

Minimum Qualifications:

• Minimum of 1 year experience supporting government or retail logistics operations

• High School Diploma (an additional 2 years of relevant experience may substitute for education)

• Proficiency with Microsoft Word and Excel (intermediate level)

• Strong communication, problem-solving, and organizational skills

• Ability to work independently with minimal supervision

• Favorable EOD determination required for placement; final suitability determined by Human Resources

Key Responsibilities:

• Provide face-to-face customer service in a GSA retail store environment.

• Review and process transactions using the GSA POS system, including scanning, order entry, adjustments, and product validation.

• Input correct part numbers, quantities, units of issue, and pricing for internal and external GSA customers.

• Maintain accurate financial and inventory records, audit sales transactions for accuracy.

• Process order tickets, maintain a clean and organized checkout area, and assist customers with loading purchases upon request.

• Accurately enter Activity Address Codes (AAC), DoDAACs, and government credit card information.

• Respond to customer inquiries via phone and email; provide timely updates on order status.

• Support general administrative tasks including mail distribution, data entry, and report generation.

• Maintain electronic and hardcopy documentation in accordance with federal guidelines and GSA procedures.

• Assist in resolving discrepancies, conducting record research, and processing returns or inventory adjustments.

• Stay up to date with changes to POS systems, processes, and GSA policies.

• Attend store meetings and coordinate closely with the GSA Store Manager and the GSA Operations Manager.

Work Environment:
This position is located in a GSA-operated retail setting and requires routine interaction with federal employees, contractors, and military customers. Applicants must be able to perform physical tasks such as lifting or loading upon customer request.

Employment decisions at HCI | Integrated Solutions are based on qualifications, merit, and business needs. We promote a culture of respect, integrity, and fairness and encourage candidates from diverse backgrounds to apply.