Customer Service Representative / Teller

Overview

The Customer Service Representative (CSR) is responsible for delivering exceptional service to customers while building strong relationships within the community. This role thrives in a collaborative, customer-focused environment and involves assisting customers, identifying needs, supporting local outreach efforts, and contributing to the bank's success. The ideal candidate is friendly, professional, detail-oriented, and able to communicate effectively while managing multiple priorities.

Qualifications

• High school diploma.
• Previous banking experience preferred
• Cash handling, Computer Basics
•  Excellent written and verbal communication skills, proficient communication skills.
• Good mathematical skills; strong problem-solving skills

Essential Job Functions

• Demonstrate strong computer skills, including proficiency with banking systems, Microsoft Office applications, and other business software as needed.
• Provide exceptional service to customers, prospective customers, and internal team members in person, over the telephone, and through email.
• Accurately and consistently process cash transactions while adhering to established cash-handling procedures.
• Document and process transactions with a high degree of accuracy and attention to detail.
• Build and strengthen customer relationships through meaningful conversations that identify financial needs and opportunities to provide value-added products and services.
• Maintain knowledge of bank policies, procedures, and regulatory requirements to ensure compliance and operational accuracy.
• Effectively manage multiple priorities while maintaining a sense of urgency, professionalism, and attention to detail.
• Collaborate with branch team members to achieve service, relationship-building, and business development goals.
• Contribute to a welcoming, professional, and customer-focused branch environment.
• Support community engagement initiatives and represent the bank positively within the communities we serve. Perform other duties as assigned by the branch management team.
• Demonstrated flexibility to work rotating weekend schedules, including Saturdays.

Physical requirements: 

This position is performed in a professional office and branch environment and requires the use of standard office equipment, including computers, telephones, and copiers. Employees must be able to communicate effectively, move throughout the branch, and perform routine administrative and operational tasks. Occasional lifting of up to 25 pounds is required.

Benefits:

• Compensation, Paid Time Off, Benefits (health, dental, optical, life insurance) and Retirement Planning 401K
• This position is hourly, to be determined at the time of hire

Location:

• 250 N Center Street, Northville, MI 48167