What are the responsibilities and job description for the Client Service Representative position at Huntsville Pet Resort?
This position is responsible for providing exceptional client service to all of our pet parents and their animals.
Responsibilities include:
- Welcome pet parents and their pets as they enter the resort while making a positive impression
- Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
- Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
- Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
- Communicate and follow through with pet parent and resort leadership requests
- Maintain cleanliness of the entranceway and lobby including the restrooms
Requirements:
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Thrives in a fast-paced environment
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- Enjoys problem solving to provide our guests and customers with a premier experience
- Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
- Able to learn to work with and handle a variety of sizes and breeds of dogs
- Ability to receive instructions and remain adaptive to change and training material
Huntsville Pet Resort is an equal opportunity employer. We are committed to equal treatment of all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, genetic information, marital status, citizenship, political affiliation, military or veteran status, pregnancy, or sexual orientation or any other protected characteristic
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $25