Digital Communications Coordinator

Hunton Andrews Kurth LLP, an international law firm, is actively recruiting a Digital Communications Coordinator in our Houston office. This position assists with development and execution of firm e-communications to advance marketing goals and objectives. Analyzes and develops related reports on effectiveness of communications. Works with the Marketing Technology team and others to promote business development initiatives and activities.

 RESPONSIBILITIES AND ACCOUNTABILITIES

1. Develops and produces branded email using the firm’s third-party email system, including recommending imagery in coordination with Marketing Communications for evites and reviewing text and layout with the email review team, reviewing text for best layout. Evaluates new requests for production, works with the Business Development Analysts and Managers to obtain more information. Creates website postings in coordination with the Website team and incorporates them into e- communications. Creates tickets with vendor support for any  issues.
2. Develops analyzes and reports statistical information regarding open rates of e-communications, contact information in firm mailing lists and activity levels in the firm’s Client Relationship Management system (CRM).
3. Trains business development team members and other staff on the e-communications process and report metrics available in the firm’s third-party email system.
4. Works closely with Marketing Technology team to append existing profile data for better marketing and collaboration opportunities.
5. Responds to routine and complex inquiries and conduct primary and secondary research to obtain information.
6. Strong data gathering and analytical skills. Work with team to analyze and track business development activities.
7. Assists with monitoring various Marketing Technology Outlook aliases and respond to requests in a timely manner. Strong communication (oral and written), interpersonal and customer service skill.

QUALIFICATIONS

1. Education: High school diploma or equivalent required. College degree preferred.
2. Experience: Minimum of three years’ job related experience required, including internships, preferably in a creative/advertising agency, law firm, professional services, or other client relationship-based organization. Proficiency in Microsoft Office required.
3. Other Qualifications: Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions. Exceptional written and verbal communication and listening skills. Accurate typing, word processing skills and ability to pay strict attention to detail. Spelling, punctuation and use of grammar must be of high quality. Must have strong organizational skills. Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions. Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage. Ability to sit or stand for extended periods of time. Ability to receive and convey detailed information through both written and oral communications. Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds. Essential competency processes include language ability, reasoning and memory. Ability to maintain flexibility regarding work assignments to work overtime on short notice required. Ability to work in a cooperative manner as a member of a team. To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation.

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