PASSENGER SERVICES AGENT

NOW HIRING: Passenger Services Agents 

Join the HuntleighUSA TeamLocation: Ted Stevens Anchorage International Airport.
Shift/Schedule: All shifts available. Must have a flexible schedule and be available to work mornings, afternoons, evenings, weekends, and holidays as needed.

At HuntleighUSA, we take pride in delivering exceptional support services that help airports and airlines provide the best possible travel experience. As a trusted partner in the aviation industry, we are dedicated to safety, teamwork, and service excellence.

We are currently seeking Passenger Services Agents to join our airport operations team. If you are passionate about helping others, enjoy working in a fast-paced environment, and want to play a key role in ensuring passengers have a positive and comfortable journey, we encourage you to apply.

Position Summary

The Passenger Services Agent provides courteous, efficient, and professional assistance to airline passengers who require wheelchair or aisle chair support. This position ensures passengers are transported safely and comfortably throughout the airport while upholding HuntleighUSA’s high standards of service, safety, and professionalism.

Passenger Services Agents play an important role in supporting travelers by providing assistance, guidance, and care throughout their airport experience.

Key Responsibilities

• Safely transport passengers to and from airport locations while maintaining awareness of surroundings and potential hazards

• Provide wheelchair and aisle chair assistance for departing and arriving passengers

• Assist passengers with luggage handling while ensuring their comfort and safety

• Provide assistance to passengers with visual or hearing impairments

• Escort passengers to gates, restrooms, restaurants, or animal relief areas as needed

• Communicate and coordinate effectively with gate agents, dispatchers, and airport staff

• Complete required reports and maintain accurate wheelchair usage logs

• Follow all TSA, airport, airline, and HuntleighUSA safety and operational procedures

• Provide professional and courteous customer service to passengers, airline representatives, and team members

Qualifications

• High school diploma or equivalent preferred

• Previous experience in customer service, hospitality, or airport operations is a plus

• Strong communication skills with a professional and positive attitude

• Ability to read, write, and follow verbal and written instructions in English

• Must pass pre-employment and random drug and alcohol screenings

• Reliable transportation to and from work

Physical Requirements

• Ability to lift, push, or pull up to 75 pounds

• Ability to stand, walk, bend, and move for extended periods

• Ability to work indoors and outdoors in varying weather conditions

Work Environment

This position operates in a fast-paced airport environment with daily interaction with passengers, airline personnel, and airport staff. Team members work together to ensure every traveler receives safe, efficient, and professional assistance.

Why Join HuntleighUSA?

• Competitive pay and flexible scheduling

• Medical, Dental, and Vision insurance

• Opportunities for growth and advancement within the company

• Hands-on experience in airport and airline operations

• A supportive and team-oriented work environment