PASSENGER SERVICES AGENT (WHEELCHAIR ASSISTANT)

NOW HIRING – Passenger Services Agent (Wheelchair Assistant)

Location: Birmingham-Shuttlesworth International Airport (BHM)
Pay Rate: $10.00 per hour
Schedule: 3:00 PM – Close
Employment Type: Full-Time & Part-Time Available

Company Overview

Huntleigh USA Corporation provides aviation and general security services to commercial and private aviation partners nationwide. Our services include passenger assistance, wheelchair and aisle chair support, aircraft cleaning, security services, baggage handling, and customer service operations. We are committed to delivering safe, reliable, and exceptional service to every passenger we assist.

Position Summary

The Passenger Services Agent plays a vital role in fulfilling Huntleigh USA’s commitment to exceptional customer service for airline passengers requiring wheelchair assistance—whether by necessity or comfort. This position ensures a safe, efficient, and pleasant airport experience by providing wheelchair and aisle chair assistance, baggage support, and general passenger services while maintaining compliance with airline, TSA, and airport regulations.

Primary Duties & Responsibilities

• Safely transport passengers to and from required airport locations while remaining alert to potential hazards

• Provide wheelchair and aisle chair assistance to inbound and outbound passengers

• Assist passengers in and out of wheelchairs, ensuring comfort and safety

• Provide luggage assistance for inbound and outbound flights, including groups or teams as required

• Assist hearing- and visually impaired passengers with guidance and support

• Escort passengers to restaurants, restrooms, or animal relief areas as requested

• Ensure passengers arrive at the correct departure gates safely and on time

• Provide general airport information, directions, and customer service

• Communicate with dispatchers and gate agents to coordinate passenger assignments

• Complete incident reports and maintain accurate wheelchair trip logs

• Comply with TSA screening procedures and all airport safety regulations

• Retrieve and return wheelchairs to designated staging areas

• Perform additional duties as assigned by management

Physical Requirements

• Ability to lift, carry, and/or support up to 75 pounds or more

• Ability to stand and walk for extended periods

• Ability to lift, squat, stoop, push, bend, and maintain mobility throughout the shift

• May be required to assist passengers on stairs or boarding areas

Qualifications

• High School Diploma or equivalent (may be required at some locations)

• Reliable transportation

• Ability to read, write, speak, and follow instructions in English

• Must pass pre-employment and random drug and alcohol screenings (DOT or Non-DOT as required)

• Strong customer service skills and a professional, compassionate demeanor

• Prior experience in customer service, airport operations, or passenger assistance is a plus

Work Environment

• Fast-paced airport environment with exposure to moving equipment and moderate noise levels

• May include outdoor work in varying weather conditions, including heat, cold, rain, or humidity

• Reasonable accommodations may be provided for qualified individuals with disabilities

Benefits

• Medical, Dental, and Vision Insurance

• Flexible Scheduling

• Career Growth Opportunities within Huntleigh USA

• Valuable experience in airport and airline operations

Salary : $10