Physical Channels Innovation Director

Description

Summary:

As Huntington executes our Retail Banking Long-range Plan and positions the company for growth through market and geographic expansion, we must ensure that our physical spaces meet the evolving needs of our customers, colleagues and communities. The Physical Channels Innovation Director is at the forefront of this strategy development and solution implementation. The individual will lead a team of thought-leaders accountable for identifying new capabilities that support the bank’s business objectives of delivering Category of One Customer Experiences, being known for personalized advice, and growing through improved execution and thoughtful investments. The team will lead initiatives through all phases of the project delivery lifecycle, beginning with ideation to business case approval to User Acceptance Testing and ultimately to Pilot and implementation.

Duties & Responsibilities

• Partner across the Huntington organization to understand the various strategies being developed/executed and bring those strategies to life in the Physical Channels (retail branches, unique environments and ATMs).
• Evaluate and research industry trends, technology innovations and competitor operating models to inform Huntington’s Physical Channels strategy.
• Direct strategic thinking and quickly identify the most critical areas of need/opportunity and prioritize engagements.
• Adopt a Test & Learn discipline where we learn quickly and adapt strategies as needed - "owner" of an Innovation Lab where we experience concepts early in the development process.
• Manage project portfolio, priorities, and demand; collaborate with teams from across the company to define and deliver capabilities.
• Continue the development of the Project Genesis concept and successfully launch the new channel.
• Partner with Marketing to deliver industry-leading capabilities leveraging AI and other technologies to enhance the Genesis experience.
• Support creation of CEO and Board-level executive communications articulating the Physical Channels Innovation roadmap and capabilities.
  
  
  

Basic Qualifications

• Bachelors degree in business, economics or finance
• At least 10 years of experience in financial services strategy, product management, innovation, and CX
  
  
  

Preferred Qualifications

• MBA preferred with experience in Banking or Financial Services
• Ability to think strategically
• Strong analytical skills and business acumen
• Make fact-based assumptions that drive cost/benefit analysis
• Excellent verbal and written communications skills; ability to synthesize data and succinctly tell a story to multiple layers of peers and leadership
• Ability to manage multiple projects within tight deadlines and high attention to detail
• Highly motivated with strong organizational, analytical, decision making, and problem-solving skills
• Ability to work in a fast-paced environment and to manage multiple priorities
• Willingness and drive to learn and understand new information
• High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships
• Ability to initiate and facilitate change, whether indicated by corporate needs, market or regulatory requirements
• Strong proficiency with Microsoft Office Suite
  
  
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.