What are the responsibilities and job description for the Director, Digital and Operations Transformation position at Huntington National Bank?
Description
This position is available to be filled at any Huntington corporate office location.
Director, Digital and Operations Transformation & Initiatives
Huntington is accelerating a client‑centric digital transformation across the Consumer Bank. Digital is a core enabler of our growth strategy powering modern, intuitive, and data‑driven experiences for our clients and colleagues.
We are seeking a strategic, execution‑driven Director of Digital and Operations Transformation to lead key strategic initiatives and processes that modernize business processes, digitize operations and translate strategic intent into scalable execution.
Operating at the intersection of strategy, operations, and technology, this role partners closely with executive leadership and a diverse set of stakeholders to break down barriers and complexity to deliver outcomes and continuous improvement.
Role Overview
Provide senior-level, strategic thought leadership and program management to align stakeholders and workstreams, oversee vendor selection, run governance, and coordinate change management for enterprise/complex Digital initiatives including Digital Reengineering. Support end-to-end efforts including consulting engagements and the transition into execution. This role facilitates planning, execution readiness, and transparent reporting. This role will also own operational processes supporting Digital Execution work in process ensuring digital work moves through the pipeline effectively and efficiently monitoring work in process reports and implementing actions to improve cycle time and throughput (velocity, throughput, flow efficiency, burndown, etc.)
Key Responsibilities
Yes
Applications Accepted Through
08/17/2026
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range
Total Base Pay Range 125,000.00 - 255,000.00 USD Annual
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
This position is available to be filled at any Huntington corporate office location.
Director, Digital and Operations Transformation & Initiatives
Huntington is accelerating a client‑centric digital transformation across the Consumer Bank. Digital is a core enabler of our growth strategy powering modern, intuitive, and data‑driven experiences for our clients and colleagues.
We are seeking a strategic, execution‑driven Director of Digital and Operations Transformation to lead key strategic initiatives and processes that modernize business processes, digitize operations and translate strategic intent into scalable execution.
Operating at the intersection of strategy, operations, and technology, this role partners closely with executive leadership and a diverse set of stakeholders to break down barriers and complexity to deliver outcomes and continuous improvement.
Role Overview
Provide senior-level, strategic thought leadership and program management to align stakeholders and workstreams, oversee vendor selection, run governance, and coordinate change management for enterprise/complex Digital initiatives including Digital Reengineering. Support end-to-end efforts including consulting engagements and the transition into execution. This role facilitates planning, execution readiness, and transparent reporting. This role will also own operational processes supporting Digital Execution work in process ensuring digital work moves through the pipeline effectively and efficiently monitoring work in process reports and implementing actions to improve cycle time and throughput (velocity, throughput, flow efficiency, burndown, etc.)
Key Responsibilities
- Lead the design and execution of multi-year digital and process transformation roadmaps aligned to digital strategy and growth objectives
- Identify, prioritize, and scale digital initiatives that improve speed, quality, cost and customer experience.
- Lead creation of an executable plan and launch initial delivery waves with clear roles, cadence, and reporting.
- Coordinate the integrated plan (milestones, dependencies, phase gates) across RFP deliverables and follow-on execution, surface tradeoffs for leadership decision.
- Maintain RAID and dependency logs, drive mitigation and issue resolution.
- Coordinate portfolio sequencing and resourcing assumptions; support mobilization and wave planning (including “no regrets” stop/start).
- Lead program communications (status, steering readouts, decision memos).
- Coordinate change management (stakeholder mapping, impacts, comms, readiness/adoption risks, knowledge transfer).
- Establish governance, align workstreams, and drive on-time delivery of agreed consulting outputs.
- Run governance (cadence, forums, materials, decisions captured, escalations) to keep leaders aligned across workstreams.
- Establish and run/lead Digital Work in Process governance structure monitoring/controlling digital workflow to drive improved digital execution metrics (velocity, throughput, flow efficiency, burndown, etc.)
- At least 7 years leading complex, cross-functional digital/technology programs.
- Bachelor’s degree
- Strong governance and multi-workstream planning (milestones, dependencies, phase gates).
- Experience coordinating change management (impacts, communications, readiness/adoption).
- Fluency with modern delivery ways of working (Agile/lean) and product environments.
- Executive-level communication and facilitation skills
- Experience in financial services and/or regulated environments (risk/compliance, model governance, vendor management considerations).
- Experience supporting digital channel transformation (mobile/web), customer journey modernization, and/or contact center and branch enablement.
- Exposure to data/analytics and MarTech modernization programs (measurement, personalization, decisioning, automation).
- PMO/portfolio management experience in product/value-stream operating models (e.g., quarterly planning, OKRs, release governance).
- PMP, PgMP, PMI-ACP, SAFe, or similar credentials (or equivalent experience).
Yes
Applications Accepted Through
08/17/2026
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range
Total Base Pay Range 125,000.00 - 255,000.00 USD Annual
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.