What are the responsibilities and job description for the Credit Services Recovery Specialist position at Huntington National Bank?
Description
Summary:
Credit Services Recovery Specialists at Huntington provide "Simply the Best" customer service at all times.
Duties & Responsibilities
No
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Summary:
Credit Services Recovery Specialists at Huntington provide "Simply the Best" customer service at all times.
Duties & Responsibilities
- Contacting charged off customers by telephone or mail to collect to negotiate balance in full or make.
- Updating collection files and completes all necessary paperwork.
- Negotiating payment plans protecting the Bank's interest and completes decision-making process.
- Locating customers via skip tracing and Lexis/Nexis.
- Recommending action regarding repossessions, bankruptcies, and/or foreclosures.
- Arranging for appropriate Bank and/or legal action based on account analysis as deemed by manager.
- Performs other duties as assigned.
- High school diploma or GED
- At least 1 year of collections experience
- Must have excellent written and verbal communication skills
- Must have strong negotiation skills and ability
- Working knowledge of consumer and collection law is desired
- Must be goal oriented and self-motivated
- Knowledge of CACS, RMS and HOGAN systems helpful
- Experience using computers
No
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.