What are the responsibilities and job description for the Consumer Direct Loan Specialist position at Huntington National Bank?
Description
This position must be onsite at one of the following Huntington office locations: Gateway in Columbus, OH, Akron Operations Center in Akron, OH, Detroit Tower in Detroit, MI, Flint West in Flint, MI, Bloomfield Hills, MI, or Covington Main in Covington, KY.
Summary
The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products.
Duties & Responsibilities
Basic Qualifications
No
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
This position must be onsite at one of the following Huntington office locations: Gateway in Columbus, OH, Akron Operations Center in Akron, OH, Detroit Tower in Detroit, MI, Flint West in Flint, MI, Bloomfield Hills, MI, or Covington Main in Covington, KY.
Summary
The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products.
Duties & Responsibilities
- Drives consumer lending origination and expands existing customer relationships through proactive phone‑based sales activities.
- Initiates outbound calls using multiple lead sources to introduce and originate Huntington products and services.
- Clearly communicates the features and benefits of financial solutions and provides qualified referrals to specialized partners, such as Insurance and Mortgage, utilizing available tools and technology.
- Uses effective questioning techniques to identify customer needs, explain product value, and recommend appropriate Huntington financial solutions.
- Consistently achieves an average of 80 daily contact attempts through the leads management system.
- Demonstrates high energy, initiative, and a strong drive to achieve departmental production goals.
- Maintains thorough and current knowledge of Huntington’s products, services, systems, technology, and regulatory requirements.
- Adheres to all quality, compliance, and risk standards, and may support short‑term inbound call coverage or additional outbound calling initiatives as needed.
- Follows a disciplined and structured approach to outbound calling to meet productivity expectations.
- Effectively manages sales pipelines and tracks progress using established tools and processes.
- Completes accurate, thorough, and compliant loan applications.
- Complies with all Quality, Risk, Policy & Procedures, Learning Updates, and System requirements.
- Performs additional duties and responsibilities as assigned.
Basic Qualifications
- At least 1 year of previous financial sales experience
- High school diploma or equivalent
- 3 or more years of financial phone sales experience in the consumer lending and/or mortgage fields or business banking; related financial products and/or fields
- Bachelor's Degree
No
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.