What are the responsibilities and job description for the Inbound Educational Call Center (Full-Time - Remote) position at HUNTINGTON LEARNING CORPORATION?
Customer Service Representative – Remote – Houston, TX
Why Join The Huntington Team?
If you’re passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!
Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300 learning centers throughout the United States.
We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives in the Houston, TX area to assist parents at the beginning of the academic process. You’ll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.
About The Opportunity
Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:
- Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
- Following contact center scripts when speaking with clients
- Building positive rapport with clients of differing personality types
- Remaining polite and professional during all interactions
- Keep records of all conversations in our call center system
- Meet personal and team qualitative and quantitative service targets
- Participating in initial and ongoing training to maintain up-to-date knowledge of our services
Work Environment
- Remote position - Work from the comfort of your home
- Varied shifts including morning, evening, and weekend
- Full-time schedule required
- Two-weekday evening shifts per month (2:00 PM-10:30 PM)
- Two Saturday shifts per month (9:00 AM - 5:30 PM)
- Sunday shifts as needed (10:00 AM – 3:00 PM)
Benefits
- Base hourly rate plus performance-based pay incentives - no cap on commissions
- Bi-weekly pay with direct deposit
- Set schedule
- Comprehensive benefits plan for full-time employees
- Medical
- Dental
- 401K
- Paid on-the-job training
- Professional and upbeat setting with a supportive and motivating team
We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:
- Excellent communication and interpersonal skills (conversational, articulate, engaging)
- Reliable and dependable work habits
- Goal-oriented with a healthy competitive spirit
- Strong attention to detail, dependability, and follow through
- Self-motivated, positive attitude, and a love for hard work
- Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
- Previous sales or customer service experience, is a plus but not required
- Bilingual (Spanish/English) a plus
- High school diploma or GED
Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!
For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com