Description

Position Overview:

Provide technical help desk support across the Huntington footprint to both Internal Customers and External Business and Commercial customers, providing advanced technical advice to customers to resolve product or service requests regarding system and technical issues at the company and/or user level.

Responsibilities:

• Demonstrates commitment to quality through customer interactions.

• Maintain high levels of customer satisfaction consistent with Huntington’s core values.

• Performs advanced customer service activities for a broad range of Treasury Management products and services assisting customers on accessing and navigating the Treasury Management products/services via the Business Online Banking.

• Coaches customers utilizing on-line file transmissions, including file formatting, data mapping, performs file testing, communicates results, and assist with any issues to ensure successful transmissions.
• Guides and directs the technical implementation of Treasury Management tools and systems for customers to support the applicable Treasury Management products. Support provided includes, but is not limited to web browser troubleshooting, operating system interaction with Bank applications, and troubleshooting Bank application-specific issues to resolve identified issues and problems.
• Advise, educate, and engage customers on a variety of technological tools and resources available to them.

• Facilitates training and technical support on Huntington's products, services, and systems.

• Evaluates the client needs and independently determines what tools are best suited for the client.

• Research and respond to customer inquiries.

• Ensure timely and appropriate solutions for problems or issues.

• Maintain timely and accurate records within the tracking database for all customer interaction.

• Responsible for pre and post conversion tasks to ensure a successful conversion.

Basic Requirements:

• Minimum 1 year Customer Service Experience
• Bachelor's degree (BA/BS) from four-year college or university; 4 years' experience may be substituted for four-year degree.

Preferred Qualifications:

• Banking knowledge preferred.
• Adaptive learner
• Ability to manage multiple tasks.
• Exceptional organizational and time management skills
• Exceptional oral, written, and interpersonal communication skills

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.