What are the responsibilities and job description for the Customer Experience Banker (Traverse City, MI) position at Huntington Bank?
By clicking the “Apply Now” option above, you are expressing interest in this position. When you are ready to apply, click the link below to complete an application on the Huntington Bank career site
https://huntington.wd5.myworkdayjobs.com/HNBcareers/job/Traverse-City-MI/Customer-Experience-Banker---Float--Downtown--Traverse-City--MI--_R0050688
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.
Basic Qualifications:
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- By clicking the “Apply Now” option above, you are expressing interest in this position. When you are ready to apply, click the link below to complete an application on the Huntington Bank career site https://huntington.wd5.myworkdayjobs.com/HNBcareers/job/Traverse-City-MI/Customer-Experience-Banker---Float--Downtown--Traverse-City--MI--_R0050688
Experience:
- Cash handling: 1 year (Preferred)
Work Location: In person
Salary : $20