What are the responsibilities and job description for the Technical Sales - Oklahoma City position at Hunting?
Responsibilities:
Education and Training
- Partners with Sales Manager to develop and recommend strategic sales plans for their area.
- Conducts Customer Visits and prepares / submits a Customer Contact Report within 3 days of the meeting outlining what was discussed, identifying attendees, and establishing action / follow up plans.
- Identifies and calls on customers who have been dormant for a period of 6 months or longer to determine why they are no longer purchasing from us and to try to regain their business.
- Prepares sales report showing sales volume, potential sales, and areas of proposed client base expansion.
- Attends training and becomes very knowledgeable about our products and their application. Keeps abreast of new products along with their part numbers, description, and function.
- Monitors and evaluates the activities and products of the competition.
- Compiles and maintains customer lists with the contact person including phone numbers, addresses, hierarchy, and other contacts within that company.
- Responds to quote requests by compiling prices, credit terms, delivery dates, and other data as required by the customer in a professional manner.
- Responds to customers who fall behind on their payments to the company and ensures that follow-up sales calls are made to provide every opportunity to collect such payment.
- Responds to customer requests, complaints, questions, changes, and concerns regarding their order either directly or partnering with the Technical Services team to ensure appropriate and timely resolution.
- Places correct and detailed sales orders into the computer system so the sale will be processed correctly and in a timely manner.
- Entertains the customers including lunches, dinners, and other social events while keeping within the guidelines of the company policies and procedures.
- Travels to customer district locations for sales calls, visits, training, entertainment, troubleshooting, or to respond to complaints.
- Represents company at trade association meetings to promote product.
- Delivers sales presentations in a professional manner using PPT, product demonstration, and/or public speaking; may or may not partner with Technical Services team for these presentations.
- Adheres to all company safety standards, policies, and procedures.
Education and Training
- High School diploma or GED equivalent is required
- Bachelor degree preferred
- Minimum 10 years of relevant industry experience or equivalent combination of education and experience.
- Expectations
- Knowledge of Cased-Hole Oilfield operations is a plus.
- Must be familiar with terminology used in and around the industry.
- Must not have any personal or legal domestic or international travel restrictions.
- Able to travel to and from customer locations.
- Able to travel approximately 50% of the time.
- Be self-motivated and have excellent organizational, customer service, and planning skills
- Possess strong communication skills – public speaking, presentation (oral / written).
- Discretion with sensitive financial, customer, and other business related information.
- Technical Requirements
- Must possess excellent telephone skills.
- Must possess excellent written / verbal communication and customer service skills with entry up to executive level.
- Maintain professional appearance, attitude, and behavior.
- Able to manage and work with people in a harmonious way to accomplish the tasks assigned to this position.
- Must possess the ability to publicly speak and conduct meetings using tools such as PPT, etc.
- Must possess excellent organization and leadership skills and be familiar with terminology used in and around the business community.
- Identifies potential sales leads through customer usage scenarios to Product Management and Sales Manager.
- Coordinates support issues for account management with Technical Service Team.
- Provides regular reports for management that measure effectiveness of the technical support function.
- Directs, supports, and motivates the support teams to provide the highest quality service.
- Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to budget.
- Be the “go to” person for answers.
- Build professional internal and external relationships that maintain company’s core values.
- Able to learn and become proficient with software used for quoting, inventory, etc.
- Must have a valid driver’s license and record that conforms to company’s insurance policies, ATF, DOT and State of other required Hazmat training.
- Must have independent authorization to work in the United States.