What are the responsibilities and job description for the Automotive Parts Counterperson position at Huntersville Ford?
Parts Counter Associate
Career Growth | Team Environment | Stable Automotive Career
Krause Auto Group
Join a Team That Keeps the Dealership Running
Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Fast-paced and team-oriented environment
What You’ll Do
As a Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.
Customer & Parts Support
- Assist retail and internal customers with parts inquiries and orders
- Provide accurate parts pricing, availability, and order updates
- Communicate professionally with customers, service advisors, and technicians
- Answer incoming phone calls and respond to parts requests efficiently
- Provide exceptional customer service throughout the entire parts process
Inventory & Order Management
- Read and interpret parts catalogs to identify correct parts and components
- Pull and fill parts orders accurately from inventory
- Maintain organized inventory and assist with weekly bin checks
- Notify management of low inventory or out-of-stock items requiring immediate attention
- Locate and source parts from outside vendors when necessary
- Review body shop estimates to ensure parts and pricing accuracy
Administrative Responsibilities
- Ensure all internal parts requests are properly billed on repair orders
- Process retail payments and credit authorizations
- Maintain accurate documentation and inventory records
- Support additional parts department operations as needed
What You Bring
- Previous automotive parts experience preferred
- Strong communication and customer service skills
- Positive attitude and team-oriented mindset
- Ability to multitask and stay organized in a fast-paced environment
- Attention to detail and accuracy when handling parts and inventory
- Willingness to learn and grow within the automotive industry
- Strong time management and problem-solving abilities
Requirements:
- High school diploma or equivalent preferred
- Valid driver’s license with a clean driving record
- Ability to read and interpret safety and maintenance documents
- Basic math and calculation skills including discounts, percentages, and pricing
Why Krause Auto Group?
- Over 30 years of automotive success
- Family-owned and operated organization
- Promote-from-within culture with real advancement opportunities
- Leadership team committed to employee development and success
- Opportunity to grow within a respected multi-brand automotive group
Perfect For Candidates With Backgrounds In:
- Automotive parts departments
- Service advising support
- Inventory or warehouse operations
- Customer service and retail
- Collision center parts operations
- Automotive dealership environments
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.