What are the responsibilities and job description for the Business Intake and Conflicts Manager position at Hunter Recruiting?
Business Intake & Conflicts Manager
St. Louis, Chicago, Cleveland, Cincinnati
$125,000-135,000
The Business Intake & Conflicts Manager is responsible for leading the firm's New Business Intake/Conflicts department, ensuring the efficient, accurate, and compliant onboarding of new clients and matters and lateral attorneys. This role combines strategic leadership with hands-on oversight of conflicts analysis, research, and intake operations. This position plays a critical role in safeguarding the firm and ensuring database integrity while supporting business growth through effective intake and conflicts resolution processes.
Business Intake & Conflicts Manager Responsibilities
- Lead, supervise, and develop a team of Conflicts and New Business Intake professionals
- Manage daily workflow, including task assignments, queue monitoring, and escalations
- Establish and track service levels, turnaround times, and quality standards
- Oversee hiring, onboarding, training, and performance management
- Oversee and conduct conflict of interest searches for new business, lateral hires, and matter updates
- Ensure compliance with applicable rules of professional conduct and firm policies
- Escalate high-risk or sensitive matters to the Office of General Counsel
- Oversee the implementation and monitoring of ethical walls
- Oversee the new client and matter intake process, ensuring completeness, accuracy, and compliance
- Ensure the integrity and accuracy of client and matter data within firm systems
- Partner with Finance, Billing, and other departments to ensure timely matter opening and alignment with billing processes
- Respond to attorney and staff inquiries regarding conflicts, intake, and matter maintenance
- Serve as a subject matter expert for Intapp Conflicts and Intake (or equivalent systems), including workflow configuration and administration
- Maintain database quality and oversee system permissions, roles, and approval workflows
- Develop and deliver reporting on workflow, risk trends, and operational performance
- Partner with firm leadership to develop and implement policies, procedures, and best practices
- Identify and implement workflow improvements to enhance efficiency and accuracy
- Lead or support strategic initiatives, including lateral integrations, audits, and system enhancements
- Promote consistency across offices and practice groups in conflicts and intake processes
Business Intake & Conflicts Manager Requirements
- Bachelor's degree required; JD or advanced degree preferred
- Minimum 5 years of experience in law firm conflicts, intake, or related risk management functions
- Minimum 2–3 years of supervisory or management experience in a law firm environment
- Strong knowledge of professional responsibility rules and conflicts of interest analysis
- Experience handling lateral conflicts submissions
- Experience with Intapp Conflicts and Intake strongly preferred
- Familiarity with NetDocs, Aderant, or similar systems preferred
- Experience with legal and corporate research tools (e.g. D&B)
- Strong analytical and risk assessment capabilities
- Exceptional attention to detail and commitment to data quality
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to learn and utilize new technologies.
- Capable of working independently and/or with minimal supervision.
- Ability to establish and maintain effective working relationships with firm attorneys and staff.
Salary : $125,000 - $135,000