Pharmacy Technician / Technician In-Training

Job Title: Pharmacy Technician / Technician In-Training

Reports to: Director of Pharmacy

Department: Pharmacy

FLSA Class: Non-Exempt

Updated: August 2025

Summary: The Pharmacy Technician / Technician In-Training provides technical assistance to the pharmacist and provides exceptional customer service while providing prescriptions to Hunter Health Clinic’s (HHC) patients. The Pharmacy Technicians supports the Director of Pharmacy while providing quality patient support to all HHC patients while maintaining compliance with all federal laws (including 340B regulations), grants, HRSA, HIPAA, Kansas Board of Pharmacy, and HHC policies and procedures.

Essential Functions:

• Performs point-of-sale functions, including managing payment operations.
• Provides prompt and exceptional customer service to process prescription orders.
• Utilizes and updates data in pharmacy computer system to maintain files and records.
• Completes all documentation on patients in the electronic health record (EHR).
• Maintains pharmacy inventory by receiving and stocking while also creating pharmacy orders and returns from specified sources.
• Processes requests accurately for third party payors and clinic programs for eligible patients and resolves third party payor rejections.
• Collaborates with medical and nursing staff to ensure timely resolution of refill requests and prescription issues.
• Addresses patient complaints in a respectful and professional manner.
• Supports the Pharmacy Coordinator and the Director of Pharmacy in implementing and monitoring action plans to ensure results, quality and compliance.
• Completes on-the-job training and any other additional training as assigned.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Qualifications:

• High school diploma or GED is required.
• Pharmacy Technician licensure in Kansas is required within 30 days of hire.
• Obtain certification as a Pharmacy Technician administered from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) is required before the first state license renewal per Kansas State Board of Pharmacy, or within 2 years of hire.
• Current Basic Life Support (BLS) is required, within 30 days of hire.
• Customer service and/or healthcare experience is required.

Skills:

• Listens, identifies, and responds quickly and effectively to internal and external needs.
• Communicates effectively with all patients.
• Displays organizational skills, the ability to multi-task, and uses time and resources effectively.
• Displays good judgment and decision-making skills.
• Effectively collaborates and seeks clarification and confirms accuracy as needed.
• Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
• Pursues goals with commitment and shows initiative.
• Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
• Evaluates own performance and accepts constructive feedback to continue learning.
• Ability to maintain appropriate clinical privileges.

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Talking: The ability to speak clearly and effectively.
• Average Hearing: The ability to hear average conversations and respond accordingly.
• Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach.
• Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.
• Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.
• Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases.
• Physical Strength: The ability to occasionally lift and/or move up to 30 pounds.
• Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.