Billing/Collections Specialist

Better Careers Start Here

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

Job Summary

We are seeking a detail-oriented and proactive Billing/Collections Specialist to join

our team. This role is responsible for accurately setting up, maintaining, and updating

customer voice and internet services in the billing system. This role ensures services,

pricing, and billing cycles are correctly entered according to approved orders and

company procedures, supporting accurate invoicing and revenue recognition.

Key Responsibilities

• Enter and configure customer voice and internet services in the billing system based on approved service orders
• Set up billing elements including service types, rates, discounts, taxes, and billing cycles
• Verify service details align with contracts, pricing approvals, and system requirements
• Process service changes, disconnects, upgrades, and downgrades accurately and timely
• Audit service entries to ensure accuracy and prevent billing errors
• Collaborate with sales, provisioning, and operations to resolve service setup issues
• Research and correct billing discrepancies related to voice and internet services
• Document all service entries and changes in accordance with internal controls
•  Follow established billing and approval processes to ensure compliance and audit readiness

Qualifications

•  High school diploma or equivalent required; associate's degree preferred
• 1–3 years of billing, service order entry, or telecom/ISP experience preferred
• Familiarity with voice, internet, and telecom service structures
• Strong attention to detail and data accuracy
• Experience working in billing or ERP systems
• Ability to manage multiple service requests and meet deadlines

Preferred Skills

• Knowledge of telecom terminology (DIDs, circuits, bandwidth, features, etc.)
• Experience with automated billing platforms or CRM-to-billing workflows

Pay & Benefits:

Competitive starting wage in addition to fully paid premiums for medical, dental, vision, disability, and life insurance coverage. Accrued 2 weeks of vacation and 1 week of sick time in addition to 9 paid holidays each year. Ability for wage increases as training milestones are completed.

About Our Company:

Hunter Communications is the largest, privately held fiber optic network in the State of Oregon and is continuing to grow. Established in 1994, Hunter Communications has several offices throughout the State of Oregon and has been involved in a variety of cabling and installation services to Oregon customers and throughout the Pacific Northwest.

Physical Requirements:

Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb. Ability to operate standard office equipment. Frequent sitting, talking, hearing and mental concentration for prolonged periods required; use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms; specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc. Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $16 - $22