Outside - Customer Relations Representative

We are looking for an outside customer-oriented service representative to CSR the greater Reno area which may include as far east as Fallon and south as Garnerville. Hunt and Sons Inc is a third-generation petroleum company who sells fuel, lubricants and DEF to a wide variety of commercial and industrial customers. A customer relations representative, or CRR, will act as a liaison, provide product/services information. The best CRRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming customers calls (company Cellular phone provided)
• Manage customers accounts where we service their petroleum needs by fulfilling there orders for products needed.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Prefer excellent driving record (company vehicle provided)

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Prefer excellent driving record (company vehicle provided)
• High school degree

Please reply to this posting with your resume and current contact information. All applicants will be required to submit a three-year DMV printout, pass a background check and drug screening.

Compensation is competitive and depends on experience, We offer Medical, Dental, Vision, Chiropractic, & a company matched 401k retirement plan. We also offer Vacation and Sick time off, Paid Holidays, Life Insurance, and other Voluntary Benefits.

Hunt and Sons, Inc. is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, sex, religion, national origin, ancestry, age, sexual orientation, physical or mental disability, marital status, or any other basis protected by State, Federal or Local law.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Reno, NV 89512 (Preferred)

Ability to Relocate:

• Reno, NV 89512: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $24