Area Manager - Corporate Office

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Responsibilities: The essential functions of an Area Manager include overseeing the performance of multiple multifamily properties, ensuring strong financial results, maintaining compliance, supporting staffing needs, and preserving the physical and financial health of each asset. The role focuses on maximizing occupancy and revenue, controlling expenses, ensuring customer satisfaction, and coordinating closely with Property Managers and leadership to meet operational and ownership goals.

• Provide strong leadership to assigned Baltimore properties and uphold the company's mission, values, and professional standards.
• Oversee preparation and monitoring of operating budgets and monthly financial reports.
• Ensure NOI goals are met, revenue is maximized, and expenses are effectively controlled.
• Monitor rent collections, delinquencies, purchasing, and vendor contract compliance.
• Conduct financial reviews with Property Managers and implement corrective actions.
• Oversee capital improvement projects and manage bidding processes.
• Conduct regular property inspections for maintenance, safety, and compliance.
• Identify opportunities to enhance property value and reduce operational risks.
• Review and implement marketing plans to drive occupancy and retention.
• Evaluate market data and adjust rents or concessions when appropriate.
• Track and improve traffic generation, resident satisfaction, and retention initiatives.
• Recruit, hire, train, and supervise Community Managers and site staff.
• Conduct performance reviews, set goals, and manage compensation plans.
• Hold regular staff meetings and ensure adherence to company policies and expectations.
• Identify and develop future leadership talent within the portfolio.
• Ensure all properties meet HUD, LIHTC, RD, and other regulatory requirements.
• Maintain accurate compliance documentation and support audit readiness.
• Respond to regulatory agencies professionally and in a timely manner.
• Prepare accurate client and owner reports and deliver them on schedule.
• Respond promptly to owners, lenders, investors, and agency inquiries.
• Maintain strong stakeholder relationships and support dispute resolution.
• Participate in community engagement to support positive property image.
• Assist with HR processes, staffing decisions, and performance-related actions.
• Conduct regular property visits and oversee repairs, maintenance, and improvements.
• Perform other duties as necessary.

Qualifications: Great communication, budgetary and financial management skills required. Excellent coaching, training, supervisory skills necessary. Must be experienced in various affordable housing programs to include Tax Credit and Section 8. Related college courses preferred. At least 3-5 years related property management experience

BENEFITS OFFERED:

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential, monthly cell phone reimbursement, and auto allowance.