Customer Service/Operation

Location: Torrance, CA 90502
Schedule: Approximately 29 hours/week (Core hours: 10:00 AM – 3:00 PM, flexible)
Compensation: $20–21/hour
Employment Type: Part-Time Temp (Potential Full-Time opportunity based on performance after approximately 6 months)

We are seeking a detail-oriented and dependable Customer Service / Operations Associate to support our growing business and newly acquired client accounts. This role plays a key part in ensuring order accuracy and maintaining smooth communication between the office and warehouse teams.

The ideal candidate enjoys working in a team environment, pays close attention to detail, and is proactive in identifying and preventing errors.

• Perform double and triple checks on picked orders to ensure accuracy
• Compare order information against picked products and shipping documents
• Support quality control and inspection processes
• Coordinate with warehouse staff and internal teams to resolve discrepancies
• Assist with newly launched client accounts and support existing accounts as needed
• Provide operational support for special projects and additional accounts
• Maintain accurate records and documentation
• Assist with basic administrative tasks using Excel and Word
• Communicate effectively with team members to ensure efficient workflow

• Previous inventory control, warehouse, logistics, or operations experience
• Strong attention to detail and organizational skills
• Ability to work collaboratively with warehouse and office teams
• Basic computer skills including Microsoft Excel and Word
• Ability to prioritize tasks and work in a fast-paced environment

• Bilingual Japanese and English
• Experience in customer service or operations support
• Experience working with inventory or fulfillment processes

The successful candidate is:

• Detail-oriented and proactive
• Flexible and willing to support different accounts as needed
• A team player with strong communication skills
• Able to build positive working relationships with both office and warehouse staff
• Comfortable working in a dynamic and growing environment
• Someone who naturally notices issues and takes initiative to help solve them

We pride ourselves on maintaining a friendly, easy-going, and supportive workplace. Our team enjoys strong relationships, celebrates milestones together, and values long-term employees. Flexibility, mutual respect, and teamwork are important parts of our company culture.

This position begins as a part-time role (approximately 29 hours per week), with the possibility of transitioning to a full-time position based on performance and business needs after approximately six months.