Fresh Start Thrift Store Associate

Position Title: Fresh Start Thrift Store Associate

Report To: Community Engagement Coordinator

Description: The Fresh Start Thrift Store Associate is responsible for assisting customers, donors, volunteers, and community members within the Fresh Start Thrift Store, the agency’s resale shop that supports the mission and programming of Humility Homes & Services, Inc. Humility Homes & Services, Inc. is committed to ending homelessness by offering housing opportunities and supportive services in the greater Quad Cities area. This position is a multi-function role that supports retail operations, phone support, basic administrative tasks, volunteer coordination, and fundraising/event activities connected to the thrift store.

Qualifications: Education: High School Diploma and/or a GED with a minimum of 3 years of experience in a Sales Associate position. Must be able to lift 50 lbs. Must have driver’s license and clean driving record.

Ability to work independently. Ability to read, write, and do basic math. Ability to stand and walk for extended periods of time.

Experience: Individual must possess the ability to provide a positive experience for customers, volunteers and donors inside the Fresh Start Center, by establishing and maintaining healthy working relationships with others. The Individual must have basic computer skills, excellent customer service skills and outgoing personality. The Individual should be able to understand the concepts of trauma informed care, social work ethics and retail etiquette. The Individual must also be capable of preserving the confidentiality of employee and participant records.

Humility Homes and Services, Inc. Mission Statement- Humility Homes and Services, Inc. is committed to ending homelessness by offering housing opportunities and supportive services in the greater Quad Cities area

Responsibilities:

1. Commitment to Ethical and Effective Services:

• Know and implement HHSI’s mission, policies, and procedures, adhere to HHSI’s agency values in all aspects of work; and abide by all city, state, and federal laws, and regulations.
• Maintain training in boundaries, bloodborne pathogens, fire safety, cultural competency, workplace safety, active shooter, CPR/First Aid, Verbal Judo, Trauma Informed Care, domestic violence training, mandatory child and dependent adult abuse, and Housing First practices.
• Should work to foster strong professional relationships both internally and externally, posses the ability to work alone and in a team setting.
• Adhere to HHSI’s agency values in all aspects of work.

2. Essential Job Duties:

• Ensure the Fresh Start Center maintains an atmosphere of professionalism, accountability, and respect for participants, volunteers, donors, and staff.
• Interact with customers, helping and responding to inquiries about products and purchases, provide excellent customer service.
• Manage stock, seasonal rotation and special sales stock. Oversee all logistics and planning for the sales including displays, managing traffic flow, work with key volunteer staff to work through issues from past events.
• Operate cash register, square card reader, manage financial transactions and balance drawer.
• Coordinate with the Donation Center Associate to assign projects for groups of volunteers in the Fresh Start Thrift Store. Work collaboratively with current volunteers. Communicate volunteer needs, issues and concerns, appropriately to the Volunteer & Events Coordinator.
• Arrange sales floor for agency events and work agency events taking place in Fresh Start Thrift Store. Support daily retail operations including stocking, organizing, cleaning, and tidying the sales floor as needed.
• Assist with receiving donated items, including sorting, moving, and preparing items for the sales floor. Effectively price items for the best sales results, coordinate with the Donation Center Associate on pricing, as needed to ensure Fresh Start Center is meeting budgetary goals, in order to help support the mission of the agency.
• Assist with inventory organization, seasonal rotation of merchandise, sales, promotions, and special events. Take lead on planning and preparation of special sales, fundraising and events held at the Fresh Start Thrift Store.
• Post online sales through a variety of platforms such as eBay and Marketplace, and answer inquiries accordingly, facilitate merchandise pick-ups and manage Fresh Start Thrift Store Facebook page.
• Must be available to oversee Saturday Sales.
• Maintain a safe, organized, and customer-friendly flow during special sales and store events.
• Work other fundraising and agency events held in the Fresh Start Thrift Store throughout the year as required.

3. Documentation:

• Complete incident reports. File them in the appropriate locations.
• Communicate via email to the Safety Officer/Shelter Operations Supervisor when critical incidents occur. Maintain effective communication with the Community Engagement Coordinator and other staff as required through emails, text messages or phone calls as needed.
• Support monthly and year-end closing activities, including providing documentation and records are requested.

4. Other Duties:

• Assists the Donation Center with projects, cross-trained to cover the Donation Center and Receptionist desk as needed. Attends required Agency meetings.
• Proficient with computer programs MS word, Excel, Paycom, Canva and Microsoft 365, willingness to learn additional platforms/software as needed.
• Performs other duties as needed/assigned.

Schedule: This is a full-time, in-office position requiring  36 hours per week. Schedule as follows; Monday- off, Tuesday–Friday, 8:30a.m.–4:30 p.m. and Saturday 8:00 a.m.–12:00 p.m. (non-negotiable, required).

Salary: $15.72-$19.73 per hour. This is an hourly, non-exempt position. Starting wages are determined strictly by independent, market-based compensation reports relative to individual qualifications and are non-negotiable. Benefits eligible.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, to talk or hear; stoop, kneel, or crouch; to use hands and arms to reach above shoulder-level and to use standard office equipment. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position when coming into the agency includes an accessible office environment with potentially high noise levels and an accessible shelter facility with moderate to occasionally loud noise levels. The environment includes donated food items, which may contain a variety of allergens. The Shelter, Offices and Scattered-site housing may occasionally house service and emotional support animals.

Job Type: Full-time

Pay: $15.72 - $19.73 per hour

Expected hours: 36.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Sales: 2 years (Preferred)

Work Location: In person

Salary : $16 - $20