IT Technician I/II

DEFINITION

Under general supervision, performs a variety of specialized duties in installing, managing and supporting the County's network infrastructure, including servers, networking equipment and personal computers throughout the County; performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

IT Technician I is the entry level class of this technical series. The incumbent performs the more routine system support duties including staging, configuring, repairing and installing personal computers, training and assistance to users of personal computer hardware and software while learning the more skilled and complex work. This class is alternately staffed with IT Technician II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency, which meet the qualifications for the higher level class.

EXAMPLES OF DUTIES

• Installs, configures, maintains and supports personal computer system, applications software, associated components and peripheral devices including network printers, equipment scanners and related equipment.
• Trains user staff on personal computer usage; arranges for training on a variety of systems; provides technical assistance to software or hardware problems; troubleshoots operating problems with printers and other peripheral equipment.
• Participates in the planning and design of the County's network infrastructure; develops strategies, makes security and parameter recommendations.
• Provides technical assistance for network and computer system users including network applications, software, network connections and peripheral equipment.
• Develops and implements security practices and policies; performs periodic testing of the policies and revises as appropriate; instructs users in local area network administration and security; maintains security system records for networks; maintains firewall, making changes as needed to ensure security for the network.
• Troubleshoots network infrastructure and software problems; coordinates with vendors; takes appropriate action to resolve problems and assists users in methods to avoid future problems.
• Installs, configures and maintains the County servers including security, reconfiguring, installing applications and patches as needed.
• Develops training materials, including tutorials, documentation and instructional manual for system use.
• Develops documentation for network documents, router configurations, cabling and other work performed; maintains a variety of records and prepares periodic reports of work performed.
• Analyzes, designs, implements and upgrades e-mail systems; provides technical assistance to users; troubleshoots systems as needed.
• Troubleshoots operating problems with personal computer hardware and software for user staff; provides technical assistance by telephone or at the user's desk as appropriate for the situation.
• Participates in planning and implementation of conversion projects.
• Creates simple database programs for department users; identifies needs, writes basic programs; instructs users and documents procedures.
• Repairs personal computers and prepares for recycling to other departments.
• Maintains a variety of data; prepares reports using data collected and makes recommendations for further action as appropriate.
• Performs duties in support of special projects.
• Works on call on a rotational basis.

QUALIFICATIONS

Knowledge of:

• Operating principles and practices of personal computers, printers, operating systems and peripherals.
• Operating principles and characteristics of servers, networks and personal computer hardware such as utilized by the County.
• Operating principles and practices of wide area networks, network devices and communication types.
• Standard computer operating software for word processing, database, spreadsheet, e-mail and other software for personal and network computer systems.
• Standard personal computer software techniques for developing systems and for instructing others in their use.
• Procedures necessary to maintain the integrity and security of data in networked systems.
• Principles, practices and techniques used in troubleshooting computer systems and networks and resolving problems.
• Methods of instructing others in the use of personal computer and server applications.
• Office administrative practice and methods, including recordkeeping and the operation of standard office equipment.

Skill in:

• Installing, maintaining, operating and troubleshooting personal computer hardware, peripherals and operating software.
• Planning, organizing, coordinating and implementing network infrastructure upgrades.
• Planning, organizing and coordinating personal computer and wide area network services for user departments.
• Developing and implementing new programs and usage of computerized systems.
• Analyzing complex user problems, evaluating alternatives and reaching sound conclusions.
• Preparing effective user instructions, documentation and other written materials.
• Training user staff in the operation of new or revised computer applications, including explaining system concepts to non-technical users.
• Maintaining accurate records of work performed.
• Exercising sound independent judgment within established procedural guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Other Requirements:

Must be able to lift hardware up to 50 pounds. Must be able to pass a background investigation.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills outlined above is:

IT Technician I: Equivalent to completion of two years of college or possession of an Associate of Arts degree in computer science or closely related field and one year of experience using networking hardware.

IT Technician II: In addition to the above, two years of experience operating and installing personal computers and/or providing training on personal computer software at a level equivalent to the County's class of IT Technician I.

WORKING CONDITIONS & ADDITIONAL INFORMATION

ADDITIONAL INFORMATION

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applicants must apply online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca.

Applications must be submitted no later than the final filing date and time listed on the job flyer.

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

Can I change my application after submitting it?

How long until I hear back from you and how can I check for updates on my application?

Will I be informed if I am not selected for an interview / Oral Exam?

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at (707) 476-2349 so arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.