What are the responsibilities and job description for the Field Applications Engineer position at Humatics?
Humatics has developed a breakthrough micro-location system that will revolutionize how people and machines locate, navigate and collaborate. A single Humatics system, using advanced radio-frequency technology, can pinpoint multiple moving targets with submillimeter precision – enabling industrial automation and human-robotic interaction.
We are seeking a Field Applications Engineer to help drive customer adoption, use case implementation, system integration and testing of our microlocation technology. You will join a team of experienced and highly motivated engineers with decades of experience in localization and autonomous robot operation to enable new automation.
You will work directly with Humatics’ Sales and Engineering teams to provide solutions to customers’ challenges, install and support our technology both at HQ and in the field, and serve as a conduit between customers and Humatics’ technology team. You will regularly work directly with customers, both remotely and in the field, to scope out and deliver working solutions at customer sites. You will be a key player in ensuring our products meet customer needs through field work and effective communication of field and customer experiences into the Humatics organization.
This position reports directly to the Vice President of Engineering and is based at Humatics Headquarters in Waltham, MA. This is not a remote opportunity.
Responsibilities
- Assist Sales and Business Development with prospective customer and partner engagements to drive adoption
- Work with Marketing and Engineering to ensure that product capabilities match marketing strategies and material
- Collaborate with Sales to assess customer use-case viability, align with current or planned technology development, and develop solutions using our technology
- Interact often with customers to enhance their understanding of our technology and products
- Work closely with the engineering teams to gain an in depth understanding of our technology and products, including contributing directly to the product code where applicable
- Work closely with Engineering team to ensure in field insights are incorporated into development and testing processes
- Develop or modify system elements (source code, system parameters, hardware, etc.) in order to ensure solutions that solve customers’ challenges
- Create working demonstrations with various robotics assets for our lab and for sales activities
- Support the deployment and on boarding of products at the pilot stage as well as commercialized products at customer sites
- Contribute to field testing and analysis efforts
- Travel as required based on prospect and customer requirements and for marketing events
- Code software to enable robotics to fully leverage the system, Python and C/C
Qualifications
- Bachelor’s or Master’s in robotics engineering, computer science, electrical systems, or a related technical field
- Minimum of 5 years’ experience in field application engineering, systems engineering, or similar working directly with customers
- Object-oriented computer programming skills, Python C /C preferred
- Working knowledge of industrial protocols (e.g., EtherNet/IP, EtherCAT)
- Experience with direct customer interaction, both in sales and technical context, to align technical value between a prospect use case and technology
- Experience building trust with technical stakeholders in order to move deals from concept to close.
- Post sales experience working with clients to expand the use case and technology footprint.
- Strong experience with robotics systems at the programmatic and control level.
- Strong communication skills including presenting results and recommendations both internally and to external customers
- Ability to quickly and independently tackle challenging technical problems with minimal supervision
- Nice-to-haves include: experience working in auto manufacturing industry, experience deploying robot arms, AMRs, or other autonomous systems
Compensation
- Competitive salary
- Meaningful equity ownership in a well-funded startup
- Generous Medical, dental and vision benefits
- Company 401(k) plan
- Generous Paid Time Off
If you do not meet all of these qualifications, but are excited about the opportunity, please apply!
Humatics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.