Clinic Receptionist

Position Title: Clinic Receptionist

Classification: Non-exempt (hourly)

Reports To: Vet Clinic Manager

Compensation: $17 - $19 per hour

ABOUT US:

The Humane Society of Greater Miami (referred to as “Company”) is a non-profit organization dedicated to the rescue, rehabilitation, and rehoming of animals in need. Our mission is to provide compassionate care, advocacy, and support for animals while educating the community about responsible pet ownership and animal welfare.

POSITION SUMMARY:

The Clinic Receptionist is the first point of contact for clients and their pets, setting the tone for a positive experience. Reporting to the Clinic Manager, this role is essential in delivering outstanding client service. Responsibilities include managing efficient check-in and check-out procedures, processing payments accurately, and providing clear, compassionate education about the clinic’s services.

DUTIES & RESPONSIBILITIES:

• Warmly and professionally greet clients and their pets upon arrival.
• Efficiently manage the check-in and check-out process, ensuring accurate collection of all necessary information.
• Process payments accurately, handling cash and credit transactions with care.
• Educate clients on spay and neuter services, preventative care, and clinic resources.
• Actively solicit sales and donations for additional services.
• Respond to phone inquiries with friendliness and expertise.
• Address client concerns promptly and maintain a positive attitude in resolving issues.
• Collaborate with veterinary staff to facilitate smooth operations and deliver excellent client service.
• Translate and communicate effectively with Spanish-speaking clients.
• Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department.
• Keep the clinic area clean, organized, and welcoming.

QUALIFICATIONS:

• High school diploma or equivalent; additional certifications in customer service or veterinary assistance are a plus.
• 1-2 years of customer service experience; prior experience in a veterinary or healthcare setting preferred.
• Ability to handle client concerns and resolve issues calmly and effectively.
• Strong interpersonal and communication skills.
• Passion for animal welfare and a commitment to the organization’s mission.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer proficiency required; experience with Microsoft Office (Word, Excel) and familiarity with veterinary software systems preferred.
• Proficiency in English and Spanish
• Flexibility to work weekends, holidays, and occasional evenings as required.

PHYSICAL DEMANDS:

• Lifting and carrying animals and equipment over 50 pounds.
• Walking, standing, sitting for prolonged periods depending on the task.
• Frequent reaching, bending, kneeling, squatting, and stooping to care for animals and clean areas.
• Ability to work in environments that may involve handling animals, dealing with various animal medical conditions, and exposure to animal-related hazards.

ADDITIONAL INFORMATION:

The Humane Society of Greater Miami offers a comprehensive benefits package that includes health, dental, vision, and life insurance; retirement plans; paid time off and holidays; as well as employee discounts on pet adoptions and veterinary services.

Please note, this is not a contract of employment, and all employment is at-will. The Humane Society of Greater Miami is an equal opportunity employer committed to diversity and inclusion and welcomes applicants of all backgrounds.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $17 - $19