What are the responsibilities and job description for the Outbound Campaign Administrator position at humana?
This job posting is for a temporary contractor role as an employee of Atrium assigned to work at Humana.
Overview
The Outbound Campaign Administrator will provide dedicated back-office support for outbound campaign execution, including contact list management, campaign file preparation, export processing, quality validation, documentation, and issue resolution.
The role requires split weekday coverage for AM start-of-day activities and evening exports, along with Saturday coverage for a contractually required campaign.
The ideal candidate should be organized, detail-oriented, and comfortable working in a process-driven production environment where accuracy and timeliness are critical. Required capabilities include:
Strong file-management and quality-control skills.
Ability to independently follow established campaign procedures.
Ability to identify, document, and escalate processing exceptions.
Comfort with split weekday coverage and scheduled Saturday work.
Ability to support activities outside standard business hours.
Primary Responsibilities:
Contact List Management: Receive, review, organize, validate, and prepare contact lists; confirm required files are available and ready for scheduled campaigns.
File Preparation and Quality Control: Verify file formats, naming conventions, record counts, required fields, and other established controls before processing.
Campaign Administration: Complete campaign setup, maintenance, readiness checks, and scheduled start/stop activities.
Export File Management: Generate, validate, reconcile, and distribute campaign export files according to established schedules and downstream requirements.
AM Processing: Prepare campaigns, validate inputs, initiate scheduled work, and confirm production readiness.
Evening Processing: Complete scheduled exports, validate outputs, reconcile results, and ensure files are available for downstream processing.
Issue Escalation: Identify and escalate missing files, formatting errors, record-count discrepancies, failed exports, and other issues that could disrupt campaigns.
Documentation and Controls: Maintain processing records, file tracking, completion documentation, and audit or operational controls.
Split-Schedule Coverage Requirement:
The position requires a split schedule to support two critical operating windows: (currently forecasted at ~3 Hours for each segment – 7AM -10AM ET; 3PM-6PM ET)
AM/Start of Day: Contact list receipt and validation, file preparation, campaign readiness, kickoff/start activities, and exception management.
Evening: Campaign output processing, scheduled exports, file validation and reconciliation, downstream file delivery, and exception escalation.
Working hours should align with campaign and file-delivery requirements rather than a standard continuous daytime schedule.
Saturday Coverage:
Saturday coverage is required because a designated outbound campaign is contractually required to run each Saturday.
Coverage must include two separate processing windows:
Saturday AM: Complete the campaign kickoff/start activities, validate readiness, and perform the required morning export and file processing.
Saturday Afternoon: Support the required campaign start/stop activities, complete afternoon processing, and ensure all required exports and files are generated, validated, and processed.
7AM-8AM;3PM-4PM