What are the responsibilities and job description for the Director, Enrollment Technology Solutions position at Humana?
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The Director of Technology Solutions is a senior technology leader responsible for defining and driving the architecture, integrations, and technology decisions across all Member platforms while leading a high-performing team. This role ensures seamless interoperability and scalability of systems supporting enrollment, product, benefits, and member data, expanding beyond traditional enrollment functions to encompass the full Member experience. The Director will also oversee budgetary planning and execution, including business case development, proforma creation, and financial modeling to support strategic initiatives.
Strategic & Technical Leadership
Use your skills to make an impact
This role will report to an Associate Vice President.
This role is only for Applicants that reside in Louisville, KY or Tampa, Florida. This role will be hybrid office 3 days per week from the specified locations.
The person hired for this position will have 6-8 direct reports.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$172,200 - $236,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
The Director of Technology Solutions is a senior technology leader responsible for defining and driving the architecture, integrations, and technology decisions across all Member platforms while leading a high-performing team. This role ensures seamless interoperability and scalability of systems supporting enrollment, product, benefits, and member data, expanding beyond traditional enrollment functions to encompass the full Member experience. The Director will also oversee budgetary planning and execution, including business case development, proforma creation, and financial modeling to support strategic initiatives.
Strategic & Technical Leadership
- Own the end-to-end architecture for Member platforms, ensuring alignment with enterprise standards and strategic objectives.
- Define integration patterns for enrollment, ID Cards, and member data systems.
- Champion modernization initiatives, including API-first design, cloud adoption, and data interoperability.
- Ensure all Member domains adhere to the Humana North Star Architecture principles, driving consistency, scalability, and long-term sustainability across platforms.
- Drive platform evolution through emerging technologies (e.g., cloud-native solutions, AI/ML for personalization).
- Promote best practices in Agile delivery, DevOps, and API development.
- Ensure seamless integration across internal systems and external partners.
- Establish governance for data exchange and interoperability standards.
- Collaborate with Product Owners, business leaders, and cross-functional teams to deliver solutions that meet regulatory and business requirements.
- Translate business needs into technical strategies and actionable roadmaps.
- Develop and manage budgets, including business use cases, proforma creation, and financial modeling to support technology investments.
- Maintain strong controls for data privacy, security, and adherence to federal and state regulations.
- Ensure compliance with Humana technical and security standards.
- Lead and develop a team of 6 technology professionals, fostering a culture of innovation, accountability, and continuous improvement.
- Influence enterprise technology decisions and represent Member platforms in strategic forums.
- Have prior experience leading software modernization
- Have a proven track record of successful delivery of complex IT initiatives in a regulated environment.
- Demonstrate excellent communication, stakeholder management, and organizational skills.
- Demonstrate familiarity with Humana North Star framework, cloud-based architecture, and modern API frameworks.
- Have a strong understanding of insurance products, benefits administration, and healthcare industry standards.
- Have knowledge of Humana technical and security standards and software delivery practices.
- Be passionate about contributing to an organization focused on continuously improving consumer experiences
Use your skills to make an impact
- Bachelor's degree in Computer Science or related field
- 10 years of progressive IT experience, including direct oversight of large technology implementations.
- Prior experience leading teams of 8 individuals with proven people leadership skills.
- 5 years of demonstrated expertise in member administration platforms and enterprise API management.
- 3 years of strong financial acumen, including experience with budgeting, business case development, and proforma creation.
- Master's degree
This role will report to an Associate Vice President.
This role is only for Applicants that reside in Louisville, KY or Tampa, Florida. This role will be hybrid office 3 days per week from the specified locations.
The person hired for this position will have 6-8 direct reports.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$172,200 - $236,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Salary : $172,200 - $236,900