Intake and Scheduling Specialist Home Care

Human Touch Home Care is looking for a qualified Intake and Scheduling Specialist to join our team at our DC office.

MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE

Responsibilities

• Perform authorization, intake duties, insurance verification and eligibility.


• Answer client inquires, take referrals, and help schedule home care services.


• Assist in managing medical records.


• Facilitate the communication functions of the business office.


• Provide clerical support, and excellent customer service.


• Adhere to all policies and procedures of the company.


• Enter new patients in scheduling system and updates to patient information as they occur.


• Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.


• Assists in managing clients including staffing, scheduling, operations and administration.


• Performs other duties as assigned to meet the goals and objectives of our home care operations.


• Track and maintain records for Authorization department


• Sort and process incoming reports before putting data into processing software


• Verify accuracy of data before transcribing


• Scan documents and saved in database to keep records of essential organizational information


• Respond to employee questions and requests for information in a timely and knowledgeable fashion


• Proved successful working within tight deadlines and fast-paced atmosphere


• Carried out day-to-day duties accurately and efficiently


• Obtain and log accurate patient insurance and demographic information


• Triage unscheduled and emergency with authorization department


• Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA


• Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services


• Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.


• Maintain accuracy, completeness and security for medical records and health information.


• Prepare a variety of different written communications, reports and documents.


• Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed


• Other duties as assigned


• Identify and verify insurance coverage of home health care services


• Obtains and documents prior authorization for home care services from insurance providers


• Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas


• Collect and maintain statistical data on all referral and submits them regularly as required


• Attends meetings and participates on committees as required.


• Performs other duties as assigned

Qualifications

• High School degree/GED required. AA or BA/BS in related field is desirable.


• Must have a minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.


• Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.


• Must have a strong understanding of HMO, Medicaid, and Medicare Payors.


• Must have the ability to Multi-task in fast-paced environment.


• Must have excellent interpersonal and organizational skills.


• Able to work in group and independent environment

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance


• Employee discount


• Flexible schedule


• Health insurance


• Paid time off


• Sick time


• Vision insurance

Schedule:

• 8 hour shift


• Monday to Friday


• No weekends

Experience:

• Intake and Scheduling Specialist: 1 year (Preferred)


• Home Health Care: 1 year (Preferred)