Demo

Program Manager

HUMAN SUPPORT SERVICES
Waterloo, IL Full Time
POSTED ON 1/2/2026
AVAILABLE BEFORE 2/22/2026
:

At Human Support Services (HSS), we are dedicated to enhancing the well-being of individuals in Monroe County, Illinois. Since our inception in 1973, we have been committed to providing compassionate, accessible, and effective support to those facing mental health challenges, developmental disabilities, and substance use concerns.

Our Mission "Helping all people live their best lives."

Every day, the staff, leadership and board of Human Support Services works to achieve our mission by addressing the health and welfare of each individual who comes through our doors.

Our Vision "We envision a community in which all abilities are embraced and everyone is encouraged to pursue their greatest potential."

Benefits

  • Generous Paid Time Off
  • Paid training
  • Health Insurance
  • Dental and Vision
  • Life Insurance
  • 401(K) with company contribution 4%
  • Tuition reimbursement
  • Employee Referral Bonus

We are looking for a Community Day Services Manager who will work alongside the Community Day Services Staff in providing an enriching, engaging, and safe environment for adults with Intellectual and Developmental Disabilities who participate in the HSS Community Day Services Program.

The Community Day Services Manager is responsible for the Community Day Services Program. The CDS Manager is also responsible for monitoring of the service plan/implementation strategy for the clients in the Community Day Services Program. This position will oversee the client transportation for program. The CDS Manager will promote self -advocacy and self-determination of the people served.

Duties Include:

  1. Meet with the Vice President of I/DD Services monthly for administrative planning.

  2. Orientate assigned new clients to the services and procedures of the CDS Program, documenting all such orientation.

  3. Serve as liaison with residential staff.

  4. Responsible for the development of implementation strategies, including assessments, planning, coordination, facilitating the planning meeting in collaboration with the QIDP's.

  5. Participate in staffings/person centered plan for all assigned clients.

  6. Make referrals on behalf of assigned clients to appropriate resources.

  7. Serve as an advocate for clients with other community resources. Emphasis should be placed upon providing supports and services in accordance with the clients' strengths, talents, and interests.

  8. Spend a significant portion of time working with clients and direct care staff, demonstrating goal/outcome implementation and gathering input for developing future client goals/outcomes.

  9. Write Monthly Progress Notes on goals/outcomes for assigned clients.

  10. Serve as head coach for all Special Olympics activities for the CDS Program. Attend all coaches meetings and Special Olympics events and competitions.

  11. Complete other duties as necessary or related to the successful completion of other stated position duties, or as mutually agreed.

  12. Perform routine office and CDS activities, including driving, lifting 50 pounds, answering phones, & operating computer.

  13. Participate in Person Centered Planning Facilitation training on a regular basis.

  14. Hire, supervise, orientate, evaluate, and discipline community day staff. Perform 3 month and initial evaluations and subsequent annual evaluations. Supervise Human Service intern/students, etc.

  15. Coordinate staff meetings. Attend other staff meetings as assigned: Clinicals, Safety Committee, Managers Meeting, Human Rights, and All Staff.

Requirements:

Requires knowledge, skills, mental development equal to

(1) interacting with staff and clients to carry out CDS needs

(2) understanding the human services needs of clients

(3) experience and working knowledge of person centered planning,

(4) high school diploma

(5) two years of experience in serving individual with developmental disabilities/mental illness

(6) computer proficiency

(7)Demonstrated ability to work with others in a variety of professional relationships.

PHYSICAL REQUIREMENTS:

Have proper license at all times and ability to operate Agency vehicles. Have normal or corrective appliances that make normal hearing and eyesight, as well as clarity of speech in order to be understood. Be able to lift at least 50 pounds, have the strength and agility to climb at least two flights of stairs, the constitution to handle (with proper protection) client's body excrements, and emotionally stable enough to react in a prescribed manner to a client in crisis.

Salary.com Estimation for Program Manager in Waterloo, IL
$123,110 to $164,116
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