VOCATIONAL REHABILITATION SUPPORT SPECIALIST- 09012026- 80632

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, PUTNAM COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0021959_VR_Support_Specialist_Putnam_91426.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Substitution of Experience for Education: Full-time experience in social sciences, social services, career development/counseling, or working with individuals with disabilities may substitute for the required education on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of their status on the Department of Health's vulnerable persons registry

Overview

This classification performs para-professional program support work for the Vocational Rehabilitation (VR) program within the Department of Human Services. An employee in this class serves as the first point of contact for customer engagement and establishes relationships between Program staff and external partners to ensure timely continuity of services and a successful customer experience. This class differs from that of the VR Support Coordinator in that an incumbent of the latter supports and coordinates VR activities and case management on a professional level.

Responsibilities

• Utilizes case management systems to support case progression by documenting case activity, maintaining accurate case files, and ensuring required actions are completed in accordance with agency standards, policy manuals, and program requirements within established time frames.
• Coordinates with internal staff, vendors, and providers to support customer engagement and timely progression toward vocational and employment goals. Reviews and monitors case files, records, reports, and documentation for accuracy, completeness, quality, timeliness, and compliance with established standards.
• Creates, processes, and provides follow up on referrals for VR services, including gathering demographic information, coordinating intake activities, and scheduling appointments with appropriate VR staff. Arranges appointments, trainings, assessments, and other customer activities to support customer participation; contacts customers regarding appointments, required documentation, and case-related activities.
• Processes incoming documents, faxes, emails, records, progress reports, and vendor documentation. Requests, obtains, reviews, and maintains medical, educational, psychological, progress, vendor, and other required documentation needed to support customer services and case management activity.
• Creates vendor payment authorizations utilizing vendor portals upon counselor approval, and processes invoices upon receipt. Monitors agency purchase orders and maintains records of inventory, equipment, and property to ensure accuracy, completeness, and compliance.
• Establishes and maintains working relationships with customers, visitors, staff, vendors, and community partners. Provides front desk support by greeting customers and visitors, providing general information, directing inquiries, and supporting daily office operations.
• Prepares and coordinates routine records, reports, intake documents, presentation materials, correspondence, forms, and other documents.
• Supports multiple teams and program areas by managing conference room calendars and bookings, ensuring audiovisual technology is functioning properly, maintaining mail room functions, and supporting operational records management needs. Updates area resource guides and other program documents to ensure information remains accurate, current, and useful to staff and customers.

Competencies (KSA's)

Competencies:

• Customer Focus
• Ensures Accountability
• Communicates Effectively
• Instills Trust
• Collaborates

Knowledges:

• Clerical
• Customer and Personal Service
• English Language

Skills:

• Active Learning and Listening
• Service Orientation
• Time Management
• Monitoring
• Writing

Abilities:

• Written Comprehension
• Problem Sensitivity
• Selective Attention
• Deductive Reasoning
• Inductive Reasoning

Tools & Equipment

• General Office Equipment
• Adaptive Technology
• Audiovisual Equipment