FIELD SUPERVISOR 2 - 11032026- 82202

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, RUTHERFORD COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This is an on-site position.

Follow the link below for more information:

https://www.tn.gov/content/dam/tn/human-services/documents/FS2_VR_Rutherford_111626.pdf

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of professional social services work.

Substitution of Education for Experience: Additional graduate course work credit received from an accredited college or university in any social and/or behavioral science may substitute for the required experience on a month-for-month basis, to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

Substitution of Experience for Education: Four years of professional social services work with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class may be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs professional supervisory work of average difficulty. An employee in this class is responsible for supervising front-line staff providing vocational, educational, human, or social services. This class differs from the Field Supervisor 1 in that an incumbent of the latter supervises staff performing work of lesser scope and complexity.

Responsibilities

• Provides cognitive/behavioral services for clients as a means to eliminate or mitigate maladaptive behaviors that may interfere with employment.
• Oversees delivery of basic therapy as needed to address daily personal issues and improve quality of life.
• Develops objectives and strategies to implement services in accordance with state and federal guidelines.
• Oversees the workflow and processing of all assigned work in a children's or human services program within an assigned region: reviews daily, weekly, and monthly reports and records submitted by staff for accuracy, progress and compliance with state and federal law.
• Investigates, responds, and resolves complaints and other disputes among staff, customers, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem solving techniques deemed appropriate.
• Oversees the implementation of vendor contracts to monitor compliance with state and federal indicators.
• Solicits new vendor services when needed to support on-going agency programs.
• Distributes staff assignments based on review of program needs to equalize workload.
• Ensures appropriate office and field coverage within the regional area to meet client needs.
• Explains and interprets departmental policies and procedures and interprets rules and regulations to appropriate parties to ensure consistency of information.
• Provides agency with recommendations for future actions based upon completed case reviews for any needed improvements.
• Communicates with the state's attorney to provide information and records regarding a case in the event legal intervention is warranted; may provide testimony in court concerning a case to ensure compliance with state and federal laws.
• Promotes children's or human services programs to the general public, outside organizations, advisory boards and committees through dissemination of current information to inform the public of available services. Communicates with community service providers to ensure effective service delivery to clients.

Competencies (KSA's)

Competencies:

• Manages Ambiguity
• Directs Work
• Optimizes Work Processes
• Courage
• Organizational Savvy

Knowledge:

• Administration and Management
• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Critical Thinking
• Complex Problem Solving
• Negotiation
• Judgment and Decision Making

Abilities:

• Inductive Reasoning
• Oral Comprehension and Expression
• Written Comprehension
• Problem Sensitivity

Tools & Equipment

• Computer
• Telephone
• Fax Machine/Printer/Scanner
• Digital Camera
• Motor Vehicle