What are the responsibilities and job description for the Direct Support Coordinator - 701 Apartments position at HUMAN SERVICE AGENCY?
At New Horizons, our mission is to support people in achieving self-reliance, independence, and control over their lives. The Direct Support Coordinator plays an important leadership role in helping people achieve their goals, dreams, and personal outcomes while ensuring their health, safety, rights, and well-being.
We invest in our team and offer a comprehensive, people-first benefits package, including:
- Sign-On Bonus
- Paid Training with ongoing support
- Career Development & Advancement Opportunities
- Full Benefits Package (medical, dental, vision)
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Paid Holiday, Vacation, Sick, and Bereavement Leave
- Referral Bonus Program
- Tuition Reimbursement
- Annual Company Picnic & Team Events
- Anniversary Incentives
- Flexible Scheduling Options
- Wireless Plan Discounts (AT&T, T-Mobile & Verizon)
- And more!
What You’ll Do:
- Support people in achieving their goals, preferences, and desired outcomes.
- Advocate for individuals and ensure their rights and needs are respected.
- Participate in developing and monitoring Individual Support Plans.
- Provide leadership, supervision, and support to Direct Support Professionals.
- Ensure staff follow individual plans, agency policies, and state regulations.
- Monitor staffing, schedules, training, documentation, and service quality.
- Communicate and collaborate with individuals, families, guardians, professionals, and team members.
- Respond to and document incidents or changes in individual needs and coordinate additional support when needed.
- Maintain accurate records and ensure required documentation and assessments are completed on time.
- Help ensure a safe, clean, and supportive living environment.
- Provide direct support and assistance as needed.
What We’re Looking For:
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to advocate for and empower others.
- Ability to work independently while collaborating effectively with a team.
- Commitment to treating people with dignity, respect, choice, and self-determination.
- Flexibility to meet the needs of the people we support.
- Ability to maintain confidentiality and follow applicable regulations and agency policies.
- Ability to complete required training, including CPR, First Aid, and Medication Certification.
Physical Requirements:
This position requires regular computer work, as well as occasional bending, stooping, climbing stairs, pushing/pulling, driving, and lifting over 50 pounds during emergency or behavioral support situations.
High School Diploma or GED required.
Two years' experience working with people with Disabilities is preferred.
Supervisory experience is preferred.
The Board of Directors of the Human Service Agency shall have the prerogative to hire staff whose qualifications may vary from the above. This position requires access to Electronic Personal Health Information (EPHI). Current HSA Policies and Procedures apply. It is the responsibility of the employee to read, understand, and comply with HSA policies and procedures that apply to protected information and security. Questions about EPHI and HSA Policies should be directed to the HSA Security Officer. Services provided by HSA will be welcoming, accessible, integrated, and responsive to the complex needs of people with co-occurring disorders/conditions.