What are the responsibilities and job description for the Microsoft 365 Administrator position at Human Resources Division - Office of Tennessee...?
Microsoft 365 Administrator
Tennessee Department of State
Information Technology Division
POSITION LOCATION: Nashville, TN
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Director of Information Technology
Location: Nashville, TN
Summary: The Microsoft 365 Administrator is responsible for maintaining the assigned server, systems, and ancillary applications and providing technical administration support for the organization's web-based Active Directory, productivity, collaboration, document management, and email platform(s).
Duties/Responsibilities
Education and Experience
Tennessee Department of State
Information Technology Division
POSITION LOCATION: Nashville, TN
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Director of Information Technology
Location: Nashville, TN
Summary: The Microsoft 365 Administrator is responsible for maintaining the assigned server, systems, and ancillary applications and providing technical administration support for the organization's web-based Active Directory, productivity, collaboration, document management, and email platform(s).
Duties/Responsibilities
- Configure and maintain key components of Office 365 applications, including Exchange and Active Directory.
- Monitor system maintenance and escalate issues to Microsoft.
- Monitor application health and functionality; review system events and messages; analyze usage and storage trends.
- Work with business stakeholders across multiple departments to leverage Office 365 capabilities to design solutions meeting business expectations.
- Maintain proper security measures by managing governance policies and permission groups; audit and review content for data integrity and compliance.
- Design, Plan, and Execute Office 365 migrations including Exchange Online, OneDrive, In-Tune, SharePoint Online, and MS Teams
- Stay current on Office 365 features and capabilities, including availability, reliability, performance, monitoring, backup, and security
- Participate in compliance and security reviews, including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange architecture
- Educate clients on collaboration tools, policies, and best practices
- Collaborate on Windows 10 image and patch management
- Participate in PC deployments
- Design and plan for Identity Management and Directory Sync supporting O365 workloads
- Serve as a subject matter expert on the Microsoft ecosystem
- Perform other duties as assigned.
Education and Experience
- Education equivalent to graduation from an accredited two-year college with an associate degree in information systems, computer science, or another related field.
- 5 years of information technology support service.
- 5 years of experience administering SharePoint and/or Exchange.
- 5 years of experience in a technology support role with exposure to cloud environments.
- Experience administering or supporting infrastructure systems is preferred.
- Experience in administering Office 365
- Strong technical skills with Microsoft network and PC operating systems, including advanced system administration and expert knowledge of one or more Office 365 applications, preferably SharePoint or Exchange.
- Working knowledge of IIS, Active Directory, Microsoft SQL, and Windows Server.
- Working knowledge and intermediate skills in Exchange mailbox management.
- Extensive practical knowledge in troubleshooting, principles, and issue resolution techniques.
- Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
- Solid analytical skills with strong attention to detail and concern for data accuracy.
- Strong organizational, process, and project management skills with the ability to prioritize workload, multitask, and meet deadlines in a fast-paced environment.
- Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
- Solid understanding of cloud environments.
- Experience with PowerShell and scripts to maintain M365 infrastructure.
- Ability to provide basic troubleshooting over the phone.
- An employee in this classification must be a team player with strong interpersonal skills.
- Ability to work unsupervised in a conscientious manner.
- Ability to work effectively in a mobile work environment.
- Must have and maintain a valid driver’s license, good driving record, and be willing and able to travel independently throughout the state, including overnight travel.
- Ability to handle boxes and equipment weighing a minimum of forty (40) pounds.
- Requires normal visual acuity and field of vision, hearing, and speaking.
- Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
- Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
- Take whatever measures are necessary to protect materials, property, and/or the collections from loss, mutilation, or theft.
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