What are the responsibilities and job description for the Business Services Officer 1 position at Human Resources Division - Office of Tennessee Secretary of State?
Business Services Officer 1
Tennessee Department of State
Business & Charitable Organizations Division
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Business Services Supervisor
Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.
Duties/Responsibilities:
Education and Experience
Tennessee Department of State
Business & Charitable Organizations Division
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Business Services Supervisor
Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.
Duties/Responsibilities:
- Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.
- Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.
- Participate in training to gain proficiency in all filings relevant to the assigned unit.
- Perform other duties as assigned.
Education and Experience
- Education equivalent to graduation from a standard high school.
- Experience equivalent to two (2) years of increasingly responsible full-time administrative work.
- A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field.
- Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.
- Ability to communicate information to the public in a professional manner both orally and in writing.
- Ability to operate a personal computer as well as other standard office equipment.
- Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Ability to travel throughout the state as needed.
- Ability to lift materials weighing up to 40 pounds, as needed.