Bilingual Resource Navigator

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Section I: Position Details

Job Opening Date: March 6, 2026

Job Status: This position is full-time, 40 hours. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.

Wage: $24.00-$25.00 DOE

General Summary: This role offers comprehensive resource navigation and tenancy support services to customers seeking assistance through various HRDC programs and community partners. This role works across multiple HRDC locations, meeting customers where they are. This role supports customers accessing HRDC programs, community partners, and connecting to resources that help stabilize.

Primary Job Duties and Responsibilities:

1. Resource Navigation (65%)

• Conduct holistic assessments to identify participant strengths, barriers, and service needs.

• Provide intermediate, time-limited, resource navigation to ensure customers can access and use available services and benefits effectively.

• Provide advocacy and coordination to connect customers with income supports, healthcare, behavioral health, education, workforce development, and other community resources.

• Apply an empowerment model, a healing-centered engagement approach that promotes dignity, stability, and self-sufficiency.

• Provide tenancy support services as needed and identified

• Collaborate with internal teams and community partners to ensure coordinated, equitable, and holistic service delivery.

2. Data and Compliance (25%)

• Maintain accurate, timely case notes and documentation in accordance with HRDC and funding requirements.

• Collaborate with the Compliance team to ensure adherence to all statutory, regulatory, and program standards.

• Complete required documentation and verifications when applicable

• Ensure data accuracy and readiness for internal and external monitoring or audits.

3. Team Collaboration, Professional Development (5%)

• Participate in team meetings, case conferences, and cross-department collaboration to improve service coordination.

• Engage in professional development and training to maintain best practices and compliance with program and agency standards.

• Contribute to a positive, supportive, and solutions-oriented team environment.

4. Other Duties As Assigned (5%)

Disclaimer: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.

Program Philosophy and Service Delivery:

• Emphasizes empowerment, autonomy, and accountability in all interactions.

• Supports individuals in developing personal plans for belonging, well-being, meaning, and purpose.

• Demonstrates respect, empathy, and professionalism in all customer and partner interactions.

Cultural Awareness:

• Understands and connects with customers from diverse socio-economic, cultural, and ethnic backgrounds.

• Ensures equitable access to internal and external community resources.

• Promotes an inclusive and respectful service environment for all.

Safety & Wellness:

• Promotes wellness, safety, and dignity for all customers and staff.

• Delivers services in a manner that upholds neutrality and inclusion regardless of faith, belief, cultural background, or personal identity.

• Ensures equitable access to programs and resources for all eligible participants.

Customer Boundaries:

• Balances empathy with professionalism, maintaining clear and healthy boundaries.

• Models respectful communication and accountability to build trust and effective customer relationships.

Travel:

• This position serves customers across HRDC’s service area

• This position requires the incumbent to occasionally transport customers to appointments using agency vehicles.

Language Skills:

• Bilingual in Spanish is required

• Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities

• Ability to effectively disseminate information about HRDC and community programs.

Mathematical Skills:

• Basic math skills, including the ability to calculate annual household income

Reasoning Ability:

• Ability to solve problems and make decisions with limited standardization

• Ability to interpret program manuals, guidelines, and procedures

• Ability to collect and analyze data, establish facts, and draw valid conclusions

Confidentiality:

• This position regularly handles sensitive and confidential client and agency information. The incumbent must exercise the highest level of discretion, judgment, and confidentiality at all times in accordance with state and federal laws.

Computer Skills:

• Proficient in navigating spreadsheets, multiple databases, email, and calendar

• Willingness to learn new software systems

• Comfortable with Microsoft and Google operating systems

Driver's License:

• Valid State Driver's License required

• Reliable vehicle and appropriate liability insurance are required

Licenses or Certifications That Would Be Useful but Are Not Required:

• CPR and First Aid

• Trauma Informed Care

• Mental Health First Aid

Other Required Knowledge, Skills, or Abilities:

• Strong attention to detail and organizational skills.

• Effective communication and interpersonal abilities.

• Knowledge of local community resources and partner agencies.

• Ability to work independently and collaboratively across teams.

• Professional and positive representation of HRDC’s mission and values.

Essential Physical, Mental, and Emotional Requirements of this position. The following physical, mental, and emotional abilities are considered essential to perform the duties listed above:

• The incumbent must be able to perform multiple tasks simultaneously and work under time and/or deadline pressures.

Education and Experience:

• Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred, or comparable life/work experience.

Supervision Received:

• Operates under general supervision following established policies and procedures.

• Exercises judgment in prioritizing workload and managing daily workflow.

Supervision of Others:

• None.

Financial Responsibility:

• Responsible for accurate documentation, coding, and billing of services as required by funding sources, in collaboration with the Compliance team.

Personal Contacts:

• Daily contact with customers and community members.

• Regular collaboration with HRDC program managers and leadership.

• Frequent communication with partner agencies and service providers.

• Occasional contact with funders and auditors for data and compliance purposes.

Working Conditions:

• Primarily office-based with regular field work and travel between sites.

• Regular exposure to customers experiencing crisis or instability.

• Occasional exposure to adverse weather during outreach or home visits.

Compliance Accountability: The incumbent is responsible for ensuring that all services and activities are carried out in accordance with applicable local, state, and federal laws, as well as agency policies and funding requirements. This includes adherence to evolving federal Executive Orders, program guidance, and documentation standards to ensure HRDC’s continued eligibility for funding and partnership.