Case Manager

Summary: 

Under the direction of the Residential Case Manager Supervisor, the Case Manager is responsible for providing crisis intervention, advocacy, accessing the needs of residential clients, and implementing case plans for individuals and/or families whose lives have been impacted by relationship violence. The Case Manager is responsible for providing supportive services to clients that focus on securing permanent housing, employment, and childcare while utilizing best practices of trauma informed care. The Case Manager will work closely with community partners to ensure clients have access to resources and services that will further support self-sufficiency, safety, and housing security.  

Essential Duties and Responsibilities:  

• Assess the financial, social, and emotional needs of client. 

• Work with clients to create a case plan that focuses on short-term and long-term goals; meet with clients to review, assess, and support progress. 

• Advocate for the client to community partners, programs, and within the agency.  

• Collaborate with community partners, social workers, and other service providers to secure community resources for the client. 

• Serve as a support to families in crisis and complete reassessment of needs. 

• Respond to 24-hour hotline for callers and survivors needing support due to relationship and family violence; provide crisis intervention counseling, advocacy, information, and referrals as appropriate.  

• Support the hotline office and necessary emergency shelter activities throughout assigned shift, as needed. The hotline advocate may be the only staff member present on-site during an evening, overnight, or weekend shift, and will be solely responsible for coordinating all shelter activities; an on-call supervisor will be available for crisis support and safety matters for all residential facilities.  

• Conduct screenings for prospective clients and arrange emergency hotel stays, as appropriate. 

• Arrange emergency transportation for clients, as appropriate. 

• Complete intake paperwork with new shelter clients. 

• Conduct facility checks throughout shift to ensure safe and satisfactory operations, assess maintenance needs; be available to assist clients. 

• Develop and maintain relationships with community partners. 

• Attend all appropriate collaborative meetings. 

• Provide follow-up support services to former clients, as appropriate. 

• Facilitate psychoeducational groups as requested by supervisor. 

• Submit paperwork that successfully meets agency guidelines. 

• Collect and input data into corresponding database as for Human Options and relative grants. 

• May be required to work evenings, overnights and weekends. 

• Provide support for Human Options staff. 

• Demonstrate ability to abide by the values of Human Options: dignity, respect, honesty, integrity, and a commitment to excellence and maintain a supportive environment. 

• Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the family. 

• Report all suspected child, elder, dependent adult abuse to the appropriate agency as mandated by law 

• Act as a community ambassador for Human Options and relationship violence awareness. 

• Other duties as assigned. 

Qualifications: 

• Bachelor's degree in human services, related field, or commensurate work experience required. 

• English and Spanish/Farsi fluency preferred. 

• Must have experience working within nonprofit agencies 

• Excellent verbal and written communication skills 

• Knowledge of the child welfare system 

• Must be familiar with and be willing to utilize community resources in Orange County. 

• Two (2) years’ experience in case management with families is preferred. 

• One (1) year of experience working with at risk children and families is preferred. 

Salary : $24 - $27