Administrative Assistant

Summary

Reporting to the Chief Operations Officer, the Administrative Assistant is responsible for receiving all visitors at the front desk of the business office, responsible for data entry and providing support in creating grant reports, and general administrative support, as assigned. The Administrative Assistant manages the interest lists, conducts pre-screening, and schedules intakes for Personal Empowerment Program (PEP), Legal Advocacy, and Clinical services.

Duties and Responsibilities

Program Responsibilities

• Manage the waitlist, pre-screen clients, assess the level of history of violence experienced, aid in basic safety planning, and schedule intake appointments or services based on the survivor’s demographics and grant guidelines for legal advocacy, counseling, and Personal Empowerment Program (PEP).
• Support with Enhanced Care Management (ECM) data entry and reporting.
• Refer clients to available internal and external community resources, information, and services.

Administrative Responsibilities

• Produce rough and final copies of correspondence, reports, forms, charts, and other printed materials.

• Enter and maintain accurate and complete data into the Human Options’ database and assist in preparing monthly statistical program reports.

• Monitor the agency’s main line to direct the calls.

• Monitor shared email account and respond to Community-Based Services calls and emails.

• Complete monthly credit card reconciliation and invoicing to funders.

• Order office and program supplies.

• Associate degree or commensurate work experience required.

• Bilingual English and Spanish required.

• One year of data entry experience required.

• Excellent written and verbal communication skills.

• Ability to analyze and input data with accuracy.

• Understanding issues and challenges of domestic violence and knowledge of principles of crisis intervention.

• Experience working with vulnerable populations.

• Comfort implementing de-escalation techniques for clients in crisis.

• Proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation.

• Complete the 40-hour Domestic Violence Advocate certification training post-hire.

Prospective employees must pass a background screening to the satisfaction of the agency prior to placement. Since background screenings take time to complete, applicants are encouraged to apply early.

We are an equal opportunity employer and value diversity at our organization. We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply. All employment is decided based on qualifications, experience, merit, and business needs.