What are the responsibilities and job description for the Front Office Associate position at Human Longevity, Inc.?
About Human Longevity Inc.
Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing, the human microbiome, metabolomics, informatics, computing, and cell therapy technologies, HLI is building the world’s most comprehensive knowledge base of human genotypes and phenotypes as a basis for a variety of opportunities to help solve aging related disease and human biological decline.
Clients have access to state of the art physiologically quantitative clinical and behavioral testing that includes whole body MRI, 4D echocardiography, advanced biometric analysis, and wireless digital monitoring that will serve as the basis of a truly personalized approach to health and longevity care. We are committed to revolutionizing human health and the practice of medicine.
Purpose of Job
The Human Longevity Front Office Associate is a client facing position, ensuring efficient office operations and client satisfaction. The primary duty of this position is to support the scheduling of client appointments, coordinate client visits, order and deliver meals, as well as provide administrative support to the Medical team.
Tasks And Responsibilities
DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities of an employee to this job.
Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing, the human microbiome, metabolomics, informatics, computing, and cell therapy technologies, HLI is building the world’s most comprehensive knowledge base of human genotypes and phenotypes as a basis for a variety of opportunities to help solve aging related disease and human biological decline.
Clients have access to state of the art physiologically quantitative clinical and behavioral testing that includes whole body MRI, 4D echocardiography, advanced biometric analysis, and wireless digital monitoring that will serve as the basis of a truly personalized approach to health and longevity care. We are committed to revolutionizing human health and the practice of medicine.
Purpose of Job
The Human Longevity Front Office Associate is a client facing position, ensuring efficient office operations and client satisfaction. The primary duty of this position is to support the scheduling of client appointments, coordinate client visits, order and deliver meals, as well as provide administrative support to the Medical team.
Tasks And Responsibilities
- The Care Concierge will reach out to clients ahead of their visit to provide a clear overview of HLI’s value propositions — including product details, technology differentiation, process workflows, and post-test expectations — ensuring a seamless and personalized client experience.
- Acts as the primary liaison between the commercial and clinical teams, managing onboarding, scheduling, and coordination for new and returning clients.
- Supports client retention efforts by building strong relationships, maintaining regular touchpoints, and ensuring that each client feels engaged and valued throughout their membership journey.
- Coordinates with the clinical team to confirm client dietary preferences or special needs and ensures these are accommodated appropriately during the visit. Prepares client suites according to individual preferences and serves as the client’s key on-site contact on the day of their visit, ensuring a warm, professional, and welcoming experience.
- Works closely with clinical staff to coordinate testing flow, minimize downtime, and maintain a consistent, relaxing room environment for each client.
- Assists with operational tasks such as scheduling results reviews, managing trackers, and supporting other workflow needs as assigned.
- Schedules follow-up appointments and Care System Backlog appointments in collaboration with the clinical and operations teams to ensure timely continuity of care.
- Maintains and submits accurate records of clinic credit card purchases, ensuring compliance with financial tracking and reporting procedures.
- Manages and tracks blood draw–related activities, including test requisition forms (TRFs), inventory management, and sample logistics when needed.
- Proactively assists in all areas to ensure client comfort and satisfaction consistently exceed expectations.
- High School diploma or equivalent
- Experience in client-facing environments
- Exceptional verbal and written communication skills with ability to adapt quickly
- Strong organizational and multi-tasking skills
- Demonstrated ability to work in confidential environments and operate with the utmost discretion
- Resourceful problem solver with careful attention to detail and consistent follow-through
- Ability to work independently and prioritize objectives throughout day in fast-paced environment
- Ability to work well with teams in an open environment
- Able to work 8-hour shifts between 7:00 am to 6:00 pm
- Bachelor’s degree
- Experience in biotechnology, pharmaceutical or healthcare settings
- Experience with Allscripts and/or Outlook
- Familiarity with HIPAA compliance requirements
- Open clinical environment
- Prolonged periods of sitting, standing, bending and kneeling
- Must be able to lift and transport at least 25 pounds
DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities of an employee to this job.