What are the responsibilities and job description for the Junior Salesforce Administrator position at Human Capital Education?
Human Capital Education (HCE) empowers colleges and universities to grow enrollment, build internal capacity, and improve student success through marketing, CRM optimization, analytics, and coaching. Formed through the merger of Elsmere Education and Human Capital Research Corporation, HCE offers data-driven solutions and transparent partnerships that help institutions turn insights into action and thrive in a changing higher ed landscape.
HCE is looking for a Junior Salesforce Administrator who will report to Senior Salesforce Administrator. This role will work with cross-functional teams to gather all requirements, ensure optimal performance of Salesforce systems and products, upgrade and configure Salesforce systems for optimized integration and manage day-to-day configuration, support, maintenance, creativity, and improvement of our Salesforce CRM.
Key responsibilities:
- Performs all aspects of user and license management, including new user setup, deactivation, password resets, roles, profiles, permission sets, and public groups.
- Serves as a point of contact for user support tickets, basic troubleshooting, and general Salesforce assistance.
- Supports administration of Salesforce-integrated apps and packages such as Calendly, RingCentral, Mogli, etc (experience a plus).
- Assists with Salesforce configuration tasks, including object and field updates, page layouts, list views, tabs, record types, and simple automation using Flow under guidance.
- Builds and maintains basic reports and dashboards to support team visibility and operational needs.
- Performs routine data audits to identify duplicates and data inconsistencies.
- Gathers requirements from users and stakeholders and supports solution design
- Stays informed on upcoming Salesforce releases and participates in evaluating potential impacts or enhancements.
- Assists in creating user documentation and training materials
Desired Skills/Requirements:
- Minimum 1-3 years of experience as a Salesforce Administrator; Salesforce Administrator certification preferred.
- Understanding of Salesforce security and sharing concepts (roles, profiles, permission sets, org-wide defaults, and sharing rules).
- Proficiency with the Lightning Experience UI, including Lightning App Builder, dynamic pages, dynamic actions, and app/home/record page configuration.
- Proficiency with project management and experience using tools such as Jira, Confluence, Asana, and OneNote.
- Familiar with Excel/Google Sheets for data cleanup, validation, and file preparation.
- Organized, detail-oriented, and dependable, with strong analytical and problem-solving skills.
- Must demonstrate clear communication with both technical peers and non-technical users; strong verbal and written communication skills required.
- Team-oriented with a positive attitude and a willingness to support a collaborative company culture.
- Demonstrates enthusiasm for continued learning
- Experience in Education or Nonprofit environments is a plus.
Benefits Include:
- Casual work environment in Cherry Creek
- Opportunity to participate in building something important
- Experienced management team that enjoys the work - and loves education
- Competitive salary
- 401K plan
- Unlimited PTO policy
- Medical/Dental/Vision Insurance
- Flexible Work Policy
- Community giving/volunteer program
- Wellness reimbursement
This is not a remote job! Must be located in Denver Metro Area.
Salary Range: $72,000-$82,000
Purpose: Unlocking the power of learning, transforming lives.
HCE is an Equal Opportunity Employer.
Salary : $72,000 - $82,000