Veterinary Customer Service Tehnician

POSITION OVERVIEW

Join our dynamic veterinary team as a Customer Service Technician (CST), serving as our nonprofit’s first point of contact, where your passion for animal care and exceptional customer service will make a meaningful difference in the lives of pets and their people. In this energetic role, you will create a welcoming environment for our clients, patients, donors, volunteers, and visitors ensuring smooth “front of house” operations and promoting pet health and client satisfaction. Uniquely, the CST will also be/become competent in animal handling and basic veterinary technician skills. The ideal candidate is aligned with our mission, compassionate, organized, dependable, a team player, and able to multitask in a fast-paced environment. This position offers an exciting opportunity to grow your skills in a pet-centered setting dedicated to excellence in companion animal medicine.

• Must be available at minimum Mondays and Tuesdays from 7:30 am to 5:30 pm.
• The CST reports to the Clinic Operations Manager.

KEY RESPONSIBILITIES

Administrative

• Greet clients and visitors with a genuine warmness, professionalism, and compassion.
• Design and implement ways to delight clients and seek client feedback.
• Utilize Daysmart Vet clinic management software.
• Schedule, confirm, and manage Surgery and Well Pet appointments.
• Check clients in and out of appointments.
• Process payments, issue receipts, and and balance daily transactions.
• Maintain accurate client and patient records in compliance with the TBVME.
• Manage and dispense medications in compliance with the DEA and FDA.
• Respond to emails, social media messages, and appointment inquiries.
• Assist with registration forms and required documentation.
• Coordinate communication between clients and veterinary staff.
• Maintain a clean, organized, and welcoming reception area at all times.
• Restock supplies and client paperwork.
• Assist with administrative tasks, filing, scanning, and data entry.
• Educate clients on available programs, pricing, and resources.
• Communicate effectively with pet parents about pet care instructions, treatment plans, and follow-up appointments to foster trust and client satisfaction
• Continuously seek out ways to optimize operational efficiency.
• Be an exceptional team member, supporting colleagues and veterinarians.
• Support fundraising events and community outreach when needed.
• Follow all confidentiality and safety procedures.
• All other duties as assigned by Supervisor.

Technical

• Assist staff with safe and fear-free animal restraint.
• Become proficient in basic veterinary technician skills including, but not limited to, trimming nails, vaccinating, microchipping, and identifying patient abnormalities.
• Understand common diseases affecting dogs and cats, including prevention and treatment.
• Understand and clearly communicate veterinary terminology to clients.
• Continuous education in preventative veterinary medicine, animal shelter diversion, and pet safety net programming.

QUALIFICATIONS

Required

• High school diploma or GED.
• Excellent customer service and communication skills.
• Strong computer proficiency (Microsoft Office, Google Workspace, Canva, etc.).
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Reliable transportation and punctual attendance.
• Ability to work with diverse populations respectfully.

Preferred

• Previous receptionist or customer service experience.
• Experience in a veterinary clinic, animal shelter, or nonprofit organization.
• Bilingual (English/Spanish) strongly preferred.
• Experience with veterinary software and understanding of veterinary terminology.

PHYSICAL ENVIRONMENT

• Sitting or standing for extended periods.
• Walking, bending, kneeling, twisting, reaching, crouching, lifting, carrying.
• Animals with unknown histories that may be frightened or aggressive.
• Lifting and moving up to 50 pounds repeatedly throughout the day with help.
• Exposure to various environmental noises, smells, temperatures, veterinary clinic chemicals, and animals undergoing surgery.

NECESSARY SKILLS

• Strong emotional intelligence.
• Compassion and empathy.
• Professionalism.
• Positive attitude.
• Strong communication.
• Time management.
• Teamwork.
• Problem-solving.
• Ability to remain calm under pressure.

BENFITS

• Competitive hourly pay.
• Employee discounts on eligible services.
• Opportunities for professional growth.
• Continuous eduction.
• Meaningful work serving both people and animals in the community.
• Complimentary snacks and drinks.
• Supportive, caring team.

MISSION STATEMENT

The Human-Animal Support Coalition works to keep pets in the homes that love them and out of animal shelters by providing free and low-cost surrender prevention programming and preventative veterinary services.

• The Human-Animal Support Coalition is an Equal Opportunity Employer and values diversity, compassion, integrity, and service.

Pay: From $15.00 per hour

Benefits:

• Continuing education credits
• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15