What are the responsibilities and job description for the Contact Center IVR Concepts------Saint Johns, FL-or Any location is fine ---Onsite position at HUMAC INC.?
Contact Center IVR Concepts
Work Location: Saint Johns, FL-or Any location is fine ---Onsite
Must have skills:
Amazon connect
LLM
Python, Lambda
Detailed Job Description:
Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Amazon Connect, Python, Lambda, LLM Assisted NLU
Minimum years of experience: 10 years
Top responsibilities
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities
Sirisha N
Sr IT Analyst
Humac Inc.