What are the responsibilities and job description for the Guest Services Associate position at Hulsing Hotels?
The Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure.
If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!
Essential Duties & Responsibilities
- Warm Guest Welcome: Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.
- Reservations & Inquiries: Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.
- Guest Experience & Support: Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.
- Special Requests & VIPs: Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.
- System & Payment Processing: Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.
- Promotions & Rate Knowledge: Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.
- Shift Operations: Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.
- Perform other duties as assigned by management.
How to Apply
Ready to join our team?
- Email: Submit your resume in response to this posting.
- In-Person: Stop by the front desk at the Best Western Plus Sports Complex to fill out an application!
Qualifications & Requirements
- Previous experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency with computers and property management systems (PMS).
- Ability to multitask, stay organized, and handle guest requests with grace under pressure.
- Flexibility to work various shifts, including weekends and holidays.
Salary : $15 - $16