What are the responsibilities and job description for the Chief Product And Technology Officer position at HuLoop Automation?
HuLoop Automation, headquartered in Auburn, California, is an AI-Powered Work Intelligence company redefining how work gets done across community and regional banking, credit unions, collections and revenue recovery, retail/wholesale, and CPG.
At the heart of our Human-in-the-Loop (HuLoop) ethos, our Intelligent Agents (digital workers) collaborate with people — eliminating repetitive “BS work” and empowering employees to focus on higher-value, cognitive activities.
Our unified, no-code platform delivers five integrated capabilities:
- Intelligent Productivity Discovery (IPD) – Reveals inefficiencies and automation opportunities through process and task mining.
- Intelligent Workflow Orchestration (IWO) – Optimizes human-driven processes through compliance, guidance, and automation.
- Intelligent Process Automation (IPA) – Automates multi-application tasks to improve productivity and scalability.
- Intelligent Document Processing (IDP) – Uses AI to extract, validate, and manage document data with human oversight.
- Intelligent Test Automation (ITA) – Ensures workflow and software reliability through no-code, AI-powered testing.
HuLoop’s AI-based Work Intelligence Platform unifies automation, workflow orchestration, document processing, and testing — delivering radically simple, fast, and affordable solutions that help customers grow without growing headcount.
The Chief Product & Technology Officer (CPO/CTO) will be responsible for realizing HuLoop’s full product and technology vision — driving innovation, scalability, and performance across our AI-powered Work Intelligence platform. You will report directly to HuLoop’s Chief Executive Officer and serve as a key member of the executive leadership team, influencing company strategy, culture, and long-term growth.
The ideal candidate is a visionary technologist, product strategist, and organizational builder with deep experience leading onshore and offshore teams, advancing Generative and Agentic AI innovation, and driving operational excellence through strong DevOps and CloudOps discipline. Prior success in high-growth, innovation-driven startups is highly valued.
Product Leadership & Strategy
- Define and execute HuLoop’s product vision and roadmap aligned with customer and market needs.
- Lead product innovation, design, and delivery across all modules of the Work Intelligence Platform.
- Foster a customer-centric culture focused on measurable business outcomes and elegant user experiences.
- Partner with Sales, Customer Success, and Marketing to align go-to-market initiatives with platform capabilities.
Technology & Engineering Excellence
- Oversee all software engineering, architecture, QA, and release processes to ensure delivery excellence.
- Modernize platform architecture for scalability, security, and performance in multi-tenant cloud environments.
- Drive technology decisions that balance innovation velocity, quality, and maintainability.
- Establish and enforce global best practices in development, testing, versioning, and release management.
AI, Generative & Agentic Innovation
- Lead the integration of AI, Machine Learning, Generative AI, and Agentic automation into HuLoop’s ecosystem.
- Oversee the evolution of HuGO Sidekick (AI Advisor, Predictor, and Generator) to augment user experiences.
- Partner with AI engineers to deploy domain-specific LLMs, autonomous agents, and vector-based retrieval systems.
- Implement AI governance frameworks for transparency, safety, and model performance optimization.
DevOps & CloudOps Leadership
- Lead DevOps and CloudOps teams to deliver rapid, reliable, and secure platform releases.
- Oversee HuLoop’s Microsoft Azure infrastructure — ensuring uptime, scalability, and cost control.
- Implement CI/CD pipelines, infrastructure-as-code (IaC), automated testing, and observability frameworks.
- Drive excellence in release management, monitoring, alerting, and incident response.
- Lead cloud cost optimization, resource scaling, and standardization across customer environments.
- Manage Cloudflare, Kubernetes orchestration, and automated failover/recovery strategies.
- Collaborate with Security and Compliance to maintain SOC 2, ISO 27001, GDPR, PCI, and CCPA alignment.
Operational & Organizational Leadership
- Build and mentor high-performing, distributed teams across the U.S. and India.
- Clarify organizational roles, handoffs, and ownership across Product, Engineering, QA, DevOps, and CloudOps.
- Establish key metrics and dashboards for velocity, uptime, quality, and customer satisfaction.
- Manage budgets, staffing plans, and vendor relationships to support rapid, sustainable growth.
- Champion HuLoop’s culture of innovation, accountability, and Human-in-the-Loop collaboration.
- Proven success as a CPO, CTO, or senior technology/product executive within SaaS, automation, or AI software companies.
- Deep expertise in AI/ML technologies, including Generative AI, LLMs, vector search, and autonomous agent frameworks.
- Demonstrated experience leading DevOps and CloudOps teams in a SaaS or hybrid-cloud environment.
- Experience managing onshore and offshore engineering organizations in agile, high-growth settings.
- Strong foundation in product management, software architecture, and scalable SaaS platform design.
- Track record of executing within startup or early-stage innovation environments.
- Exceptional leadership, communication, and strategic execution skills.
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced technical degree preferred.
- Role will be based at the Company’s headquarters in Auburn, California (Sacramento)
- Travel to India once a quarter is expected
- Full Time, Permanent
- Competitive base salary plus equity and performance-based bonus
- Reports directly to the Chief Executive Officer and serves as a core member of HuLoop’s executive leadership team.
- HuLoop Automation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package including medical, dental, vision, paid vacation, holidays, and sick time. Candidates must be authorized to work in the United States.