What are the responsibilities and job description for the Wholesale Customer Operations Associate position at Huk Gear?
THIS JOB IS ON-SITE, NOT ELIGIBLE FOR HYBRID OR REMOTE, BASED IN CHARLESTON, SOUTH CAROLINA
We’re a team built for life outdoors—driven by a passion for the water, the woods, and the people who live for both. Through our brands, Huk and Nomad, we design high-performance fishing and hunting apparel that works as hard as the environments they’re made for. From early casts to last light in the field, everything we create is rooted in purpose, innovation, and a deep respect for the outdoors.
Position Overview
The Wholesale Customer Operations Associate is part of a team with a daily focus on the HUK wholesale business, always ensuring best-in-class customer experience. This role serves as the relationship lead for wholesale partners, managing accounts, orders, and communication across the lifecycle of the customer. This position is highly cross-functional, working closely with Sales, Planning, Operations, Finance, and Marketing to ensure wholesale customers are supported, orders flow smoothly, and growth opportunities are captured.
Key Responsibilities
- Serve as a point of contact for wholesale and B2B customers.
- Manage end-to-end wholesale order processing, from onboarding through fulfillment and invoicing.
- Customer communication related to orders, availability, timelines, changes, and issue resolution.
- Help maintain accurate customer, pricing, and order data in ERP / CRM systems.
- Coordinate with Operations and Logistics to ensure timely, accurate delivery of orders.
- Monitor account performance and identify opportunities to improve service levels and retention from a set of wholesale accounts
- Support new account setup, contract terms, and operational readiness.
- Support customer-facing team members on a daily basis including cross training within and outside of the department to foster career development and growth.
- Experience in wholesale, B2B operations, customer operations, or account management.
- Strong understanding of order management, fulfillment, and customer lifecycle processes.
- Experience working with ERP, CRM, or wholesale platforms.
- Excellent communication and relationship-management skills.
- Highly organized with strong problem-solving ability.
- Comfortable working cross-functionally in fast-moving environments.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA), Company matches up to 6%
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
Marolina Outdoor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.
Nothing in this job description alters the at-will nature of employment.
This job description is not intended to be all-inclusive and may be modified as business needs change.
If you need a reasonable accommodation during the application process, please contact HR@marolina.com