What are the responsibilities and job description for the Barista/Sandwich Maker position at Hugo Coffee?
Job Summary and Mission
This job contributes to Hugo Coffee Shop at the visitors center by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality.
Benefits of working at Hugo include schedule flexibility, unlimited caffeine, frequent staff meals and snacks, profit sharing, and tips. Our baristas take home a seasonal range of $24-35 /hr during the busy times and high catering times.
Summary
Coffee Expert & Brand Ambassador:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Hugo Coffee Shop
- Provide unique coffee forward experience for every customer
- Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods about our preferred vendors and local highlights
- Demonstrate composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines and standards
- Contributes to positive team environment
- Maintains regular and consistent attendance and punctuality
Service:
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Delivers exceptional customer service to all customers
- Responsible for total service, including table service
- Knowledge about Park City, tourist highlights and helpful info for travelers
- Sales:
- Maintain knowledge of products and ingredients
- Engage customers and leverage selling skills by asking questions and assessing customer needs
Operations:
- Operate in environment with rapid innovation with minimal turnaround time
- Follows operational policies and procedures, including those for cash handling and safety and security.
- Maintain a clean and organized workspace so that partners can locate resources and product as needed
Basic Qualifications:
- Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
- Ability to carry 35 lb on a consistent basis
- Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
- Reading, writing, and oral proficiency in the English language
- Available to work hours that are agreed upon during the hiring process
Preferred Qualifications
- 1-2 years of barista, coffee experience
- Ability to carry and balance a tray
- High attention to detail with the ability to multitask and prioritize effectively
- Ability to learn quickly
- Ability to read customer cues and curate an immersive experience based on customer needs
- Strong interpersonal skills
- Ability to build relationships quickly
- Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
- Ability to memorize complex menus, ingredients, beverage & food builds
- Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
About us
Hugo Coffee Shop is a small business in Park City, UT. We are professional, customer-centric, creative and our goal is to provide allergy conscious and decadent desserts to tourists and locals alike! .
Our work environment includes:
- Food provided
- Growth opportunities
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Referral program
Work Location: In person
Salary : $14 - $17