Patient Care Coordinator Full Time

Position Goal: 

The Patient Care Coordinator works under the general direction of a physician utilizing communication and management skills to coordinate seamless care delivery for patients. Will act as a patient advocate to assure the patient’s access to health care during their entry into and through the services of the clinic.

Position Responsibilities:

• Act as the liaison for referring practices for ease in access and integration of patients into the surgeon’s clinic.
• Act as contact for clinic providers, patients and family, outside agencies, outside staff and general public by providing information regarding the services provided by the physician.
• Act as liaison between the patient and the various clinic areas, ancillary and Hospital departments to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
• Coordinate pre-admission tests, pre-surgery appointments, and required ancillary procedures, and surgery as delegated by the surgeon.
• Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure including procurement of records as warranted from referring provider(s).
• Facilitate the flow of documents between patients, providers and payers.
• Provide prompt and accurate surgery scheduling, authorization for services through to timely billing.
• Act as the clinic’s medical assistant during clinic hours performing the job functions consistent with the medical assistant including obtaining patient medical history, vital signs, chart preparation, medication reconciliation, patient allergens, and assisting with medical examinations, performing routine specialized procedures, such as suture/staple removal and dressing changes and phlebotomy as needed.
• Clean and stock exam rooms and change sheets on exam tables after each patient.
• Establish contact with existing, newly diagnosed, potential, or referred patients by facilitating access to surgeons, educational materials and communication with care providers.
• Follow up calls to patients after surgery to document their progress and optimize the patient’s experience.
• Use critical thinking skills to troubleshoot patient issues or concerns.
• Constant monitoring of schedules and patient flow during clinic to ensure maximum efficiency/organization.
• Clean and sterilize equipment using approved techniques.
• Perform administrative duties to include but not limited to: collection of past due balances and prepayments when scheduling surgery, scheduling appointments, procedures, and surgeries, pre-cert procedures, insurance verification, data entry, posting charges.
• Complete insurance, disability, and FMLA forms in a timely manner.
• Implement and maintain OSHA education and guidelines.
• Actively pursue appropriate continuing education and certifications.

Experience:

Required:

• Two (2) years of relevant experience in a clinical setting.

Preferred:

• One (1) year of surgical and Orthopaedic experience.

Education:

Required:

• High School Diploma or equivalent.

Preferred:

• Education required for nursing licensure

Special Qualifications:

Required:

• Valid Driver’s License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
• Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
• Basic Life Support (BLS) certification through American Heart Association or American Red Cross.
• Must be able to work independently and have working knowledge of HIPAA requirements.
• Excellent critical thinking skills.
• Excellent customer service experience.
• Knowledge of the health care field and medical specialty.

Preferred:

• Current Alabama/Georgia nursing license (LPN or RN).

All applicants must apply at www.hughston.com to be considered

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.