What are the responsibilities and job description for the Commercial Truck Service Manager (5+ YRS SERVICE MANAGER EXP REQ) position at Hughes Motors, Inc. / Bunch Truck Group?
Job Summary
We are seeking an experienced Service Manager to lead our Heavy Duty Commercial Truck Service Department. This role is responsible for overseeing daily shop operations, driving profitability, improving technician productivity, and ensuring exceptional customer satisfaction.
The ideal candidate has strong leadership experience in a heavy-duty truck dealership or fleet environment, understands diesel service operations, and has a proven track record of managing departmental performance.
Responsibilities
- Oversee daily operations of the service department, including workflow and scheduling
- Lead, mentor, and develop service advisors, technicians, and shop foremen
- Monitor technician productivity, efficiency, and labor gross profit
- Manage departmental P&L and control expenses
- Review repair estimates and ensure accurate billing
- Oversee warranty administration and maximize warranty recovery
- Resolve escalated customer concerns and maintain strong fleet relationships
- Ensure compliance with OEM standards, safety policies, DOT, OSHA, and EPA regulations
- Recruit, hire, and retain qualified diesel technicians
- Promote preventative maintenance programs and service growth initiatives
Qualifications
- 5 years of experience in heavy-duty truck service operations
- 3 years of management experience in a dealership or fleet environment
- Strong knowledge of diesel engines, electrical diagnostics, drivetrain systems, and emissions systems
- Experience managing departmental financial performance (P&L responsibility)
- Proven leadership and team development skills
- Proficiency with dealership management systems (DMS)
- Strong communication and conflict resolution skills
- Valid driver’s license with clean driving record
Preferred
- OEM dealership experience with brands such as Freightliner, Kenworth, Peterbilt, Volvo Trucks, or Mack Trucks
- ASE certifications
- Experience managing high-volume service operations
Compensation & Benefits
- Competitive base salary performance bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Why Join Us?
- Established and reputable commercial truck dealership
- Strong customer base including fleets and owner-operators
- Growth-oriented leadership team
- Opportunity to make a measurable impact on department performance
Job Types: Full-time, Commission
Pay: $7,500.00 - $8,500.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Heavy Commercial Truck: 5 years (Required)
- Auto service management: 3 years (Required)
License/Certification:
- Do you have a valid CDL (Preferred)
Work Location: In person
Salary : $7,500 - $8,500