Fraud Risk Manager

Job Summary:

In this role, you will direct, coordinate, and administer all aspects of fraud risk responsibilities associated with the credit union.

Salary: $102,000-$128,000 yearly Depending on Experience

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

Department Specific:

• Oversee the support to branch and department staff regarding escalation of fraud issues
• Manage operational activities associated with plastic card fraud, dispute affidavits, chargebacks, return deposit items for processing, CAMS alerts, and card maintenance
• Manage member claims for fraud and disputes involving debit and ATM cards, P2P, Bill Pay, and A2A
• Oversee the proper management and use of fraud monitoring system
• Ensure all applicable claims are processed in a timely manner in compliance with Regulation E (satisfactory or higher)
• Manage fraud prevention, research, and resolution on loan and deposit accounts
• Manage online mobile banking login information, account changes, newly added devices, and IP address location to prevent account takeover and account fraud
• Complete government agency reports and file police reports as required
• Monitor fraud cases for trends and coordinate with vendors to implement rules to prevent possible future losses within the bounds of the credit union’s risk tolerance
• Oversee effective response of member communication and internal support for fraud related matters
• Ensure close collaboration with BSA Risk when cases indicate money laundering, elder financial exploitation, or other AML concerns
• Ensure effective assistance to Accounting Department in the balancing of general ledgers and timely charge off of credit cards due to fraud
  
  

Credit Union Specific:

• Ensure staff are properly trained, coached, and mentored in preparation for assigned duties
• Track and monitor staff performance and productivity.
• Identify opportunities for streamlining and automation for improved effectiveness of the department
• Responsible for vendor due diligence for third-party business partners as assigned
• Manage external agencies, vendors, and third-party partners, including vendor due diligences, relationship management, and service-level oversight.
• Maintain and update department procedures, support policy review and schedule updates.
• Review and provide recommended updates to credit union policies
• Perform periodic reviews of operational activities assigned by senior management
• Work directly with internal auditors, and NCUA/CPA examiners to meet or exceed audit and examination expectations
• Review, update, and periodically test the Business Continuity Plan
  
  

Qualifications:

Required Skills:

• Minimum five years of similar or related experience
• Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school
  
  

Preferred Skills:

• Experience in fraud detection, prevention, or security within financial services
• Familiarity with REG E guidelines and fraud regulations.
• Knowledge of online banking, mobile banking, and wire transfer protocols.
• Strong leadership, coaching, and mentoring skills with experience developing high-performing teams.
  
  

What We Offer:

• Generous Paid Time Off Policy
• Up to 15 days in 1st year of service
• Paid Time Off increases with tenure
• VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
• 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance
• Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
• Educational Assistance
  

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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